Jennifer Holloway
Baraboo
Summary
Dynamic Patient Access Technical Specialist Senior at SSM Health with expertise in system optimization and project management. Proven track record in enhancing clinic operations through effective communication and training development. Successfully led initiatives that improved workflow efficiency, ensuring exceptional patient service and operational excellence. Proficient in Epic and dedicated to fostering team collaboration.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Patient Access Technical Specialist Senior
SSM Health
03.2014 - Current
- Support multiple specialty departments with the implementation, optimization, maintenance and monitoring of clinic operational processes which includes coordination of system build, testing, workflow analysis, training, onsite support, provider template and protocol management.
- Also responsible for informing staff of system enhancements, documenting trends, and reporting operational issues to ensure that remarkable service is provided to patients in the most efficient and cost-effective manner.
- Leading large projects including referrals, documents, and department standardization.
Registration/Scheduling
Dean Specialty Clinic
Portage
10.2012 - 03.2014
- Check in patients, schedule appointments, answer phones, check provider schedules, reschedule appointments, one on one contact with patients, fill-in at multiple specialty clinics within the region, updating provider books, insurance laws and ethics, records and bookkeeping.
- Worked closely with nurses and assisted them in projects when they needed.
Registration/Scheduling
Dean Medical Associates
Baraboo
02.2011 - 10.2012
- Check in patients, schedule appointments, answer phones, check provider schedules, reschedule appointments, one on one contact with patients, and work with nursing concerning scheduling, help train new employees.
- Involvement in a Rapid Improvement Event for the frontline staff team, made a handful of changes for the clinic, which included gathering data, and implementing new procedures, which are still being used and have been introduced to other clinics.
Supervisor/Trainer/Waitress
Monks at the Wilderness
Wisconsin Dells
11.2006 - 11.2008
- Supervising over many employees in the dining room, bar, and kitchen, one on one customer contact dealing with complaints, training new employees, handling checkouts, including counting money and balancing.
Owner/Cosmetologist
Clip Joint Salon
Wisconsin Dells
10.2005 - 11.2006
- Performed color, cuts, style, inventory, books, ordering, scheduling, servicing clients, balancing end of the night reports.
Manager/Cosmetologist
Cost Cutters
Wisconsin Dells
10.2002 - 10.2005
- Interviewing new employees, inventory, books, ordering, scheduling, servicing clients, balancing end of the night reports.
Education
Medical Administrative Specialist - Medical terminology, Keyboarding, Record Management, Business Ethics
Madison Area Technical College
Madison, WICosmetology license -
Capri College of Beauty
Madison, WisconsinSkills
- System optimization
- Workflow analysis
- Project management
- Effective communication
- Team collaboration
- Training development
- Conflict resolution
- Detail orientation
- Hardware and software updates
- Proficient in Epic
- Technical support
- Software testing
- Process documentation
- Patient scheduling
- Provider Template Building
Certification
Epic Cadence-
Certificate Version achieved (2017 Version): Jan. 11, 2018
Certificate Number: 44048604
Current Version achieved: Dec. 03, 2025
Certificate Version achieved (2017 Version): Jan. 11, 2018
Certificate Number: 44048604
Current Version achieved: Dec. 03, 2025
Timeline
Patient Access Technical Specialist Senior
SSM Health
03.2014 - Current
Registration/Scheduling
Dean Specialty Clinic
10.2012 - 03.2014
Registration/Scheduling
Dean Medical Associates
02.2011 - 10.2012
Supervisor/Trainer/Waitress
Monks at the Wilderness
11.2006 - 11.2008
Owner/Cosmetologist
Clip Joint Salon
10.2005 - 11.2006
Manager/Cosmetologist
Cost Cutters
10.2002 - 10.2005
Medical Administrative Specialist - Medical terminology, Keyboarding, Record Management, Business Ethics
Madison Area Technical College
Cosmetology license -
Capri College of Beauty