Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER HOOD

Winfield

Summary

Dynamic customer service professional with expertise in complaint resolution and account management. At Uhaul, enhanced customer satisfaction by implementing strategic solutions and fostering loyalty, resulting in increased sales. Skilled in navigating complex systems with precision and maintaining a professional telephone demeanor, ensuring efficient and empathetic support in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Uhaul
Phoenix
05.2022 - Current
  • Assist customers via phone and chat regarding past rentals or transactions.
  • Process payments for prior rentals and resolve outdated alerts.
  • Help find acceptable solutions to meet customer needs.
  • Engage with customers in a friendly and approachable manner.
  • Anticipate customer needs and provide proactive service.
  • Show empathy and understanding when assisting with customer concerns.
  • Navigate multiple software applications and systems with speed and accuracy.
  • Employ quick problem-solving skills to provide efficient solutions.
  • Currently assisting as a shadow agent

Corporate Customer Service

Uhaul
Phoenix
10.2018 - 05.2022
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Gathered customer feedback and made process changes in order to exceed customer satisfaction goals.
  • Provided customers with advice and assistance, paying special attention to their specific needs or desires.
  • Answered a steady stream of customer calls with multiple calls in queue per minute.
  • Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
  • Provided primary customer support to internal and external customers in a fast-paced environment.

Education

Associate of Science - Medical Management

Kaplan
Chicago, IL
01.2009

Associate of Arts - Medical Transcription

Kaplan
Chicago, IL
01.2007

Skills

  • Complaint resolution
  • Data entry
  • Account management
  • Credit card processing
  • Professional telephone demeanor
  • Good listening skills
  • Administrative support
  • Receiving support
  • Problem resolution
  • Payment processing

Timeline

Customer Service Specialist

Uhaul
05.2022 - Current

Corporate Customer Service

Uhaul
10.2018 - 05.2022

Associate of Science - Medical Management

Kaplan

Associate of Arts - Medical Transcription

Kaplan
JENNIFER HOOD