Jennifer Hood

LEADERSHIP MANAGEMENT

• Advise, counsel new full-time and student Dispatch employees
• Advise, counsel student workers-Police Aides, University Safety Aides, Student Traffic Controllers
• Communications Center daily point of contact for other NAU Departments-Fire Life Safety, Property Surplus, Facilities, Campus Living, Environmental Health and Safety, Parking Services

PROGRAM MANAGEMENT

• Modify, enhance the current Dispatcher Training Program to improve retention and successful completion by new employees
• Extensive working knowledge of all Communications Center equipment-Radios, Telephones, Administration Computers, Computer Aided Dispatch Consoles, Onyx Fire Alarm System, Lenel Building Cameras and Keycard System, Parking Services System, Emergency Phone Lines System (Elevator, Blue Phone, Stairwell),
• Track equipment issues and repairs

ADMINISTRATION

• Timely updates to the Communications Center weekly schedules
• Perform the duties of the Assistant System Security Officer
• Complete monthly warrant audits
• Run quarterly statistics to brief the Command Staff
• Monitor and schedule testing for all NAUPD employees’ Security Access Training

INSTRUCTION

• Teach Phases 1-4 of the Dispatcher Training Program
• Track the progression of trainee Critical Skills Usage
• Provide developmental trainings in Critical Skill areas that need improvement
• Support and encourage the Trainees during all 4 Phases

COMMUNICATION, DATABASE MANAGEMENT SYSTEMS, TELECOMMUNICATION AND SPECIAL ASSIGNMENTS (described under Intermediate Police Dispatcher)

COMMUNICATION

• Receive, evaluate and dispatch appropriate resources for emergency and non-emergency calls
• Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
• Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
• Maintain active awareness of status for officers
• Maintain flow of information communication with officers
• Prioritize radio traffic and related communications

DATABASE MANAGEMENT SYSTEMS

• Input and interpret computerized data for law enforcement work
• Use computer programs, spreadsheets, and databases to process work information (IDispatcher, OnCall, ACJIS, NCIC, AZPoint, Lenel, Verint, RapidDeploy, Axon, Access, Excel, Google Forms)
• Check persons, vehicles, items through NCIC
• Record and maintain significant investigative conversations in written, visual, and electronic format
• Safeguard personally identifiable information, investigation information and other law enforcement related events
• Perform general office work such as filing, typing, shredding, copying, send emails, and making phone calls with use of standard office equipment (telephone, photocopier, computer, fax machine)

TELECOMMUNICATION

• Operate multi-frequency, multi-organization radio system
• Communicate clearly and concisely over radio and telephone
• Maintain awareness of communications from multiple frequencies
• Safeguard confidential information using encryption
• Maintain system security by complying with operating procedures

SPECIAL ASSIGNMENTS:

• Football Games Communications
• Winter, Spring Commencement Ceremonies’ Communication

• Grand Canyon National Park (Grand Canyon, AZ) / Grand Teton National Park (Moose, WY) / Manassas National Battlefield Park (Manassas, VA) / Acadia National Park (Bar Harbor, ME) / Badlands National Park (Interior, SD)
• Conducted daily patrols of park boundaries and remote areas to monitor resource conditions and maintain visible presence for visitor safety.
• Collaborated with other rangers to develop effective patrol strategies, ensuring overall park safety and security.
• Enforced park rules and regulations fairly and consistently, educating visitors about responsible recreation practices when necessary.
• Performed facilities and structure construction and maintenance to conserve grounds and environment.
• Supported special events coordination such as festivals, campfire programs, and interpretive activities to enhance visitor experiences.