JENNIFER HOOK
Hopkinsville,KY
Summary
I am a results-oriented employee with outstanding work ethic, adaptability, and interpersonal skills. I demonstrate success in independent or team environments and proactively seek out new challenges to continuously develop new skills.
Overview
10
10
years of professional experience
Work History
Support Services Clerk
Christian County Health Department
Hopkinsville, KY
09.2019 - Current
- Delivered excellent customer service by promptly greeting patients and offering essential information over the phone and in person.
- Managed multiple responsibilities simultaneously, including operating a multi-line phone system, scheduling appointments, retrieving medical records/charts, issuing immunization certificates, and registering clients for various in-house services
- Verified and updated patient records to maintain accurate demographic data, collected necessary signatures and household income to determine applicable fees during each visit.
Retired & Senior Volunteer Program Coordinator
Pennyrile Allied Community Services
Hopkinsville, KY
05.2018 - 08.2019
- Identified and recruited senior citizens aged 55+ willing to volunteer in various stations across the Trigg County area that would allow them to apply their individual talents, skills, and life experiences while serving the community.
- Facilitated seamless communication between volunteers and the station by coordinating schedules and ensuring accurate completion of timecards and mileage reimbursement forms.
- Developed and executed monthly community service events adhering to grant funding guidelines.
Assistant Executive Housekeeper
Hampton Inn & Suites By Hilton
Hopkinsville, KY
09.2014 - 05.2018
- Served as an Assistant to the Executive Housekeeper.
- Assigned rooms to housekeepers, inspected cleaned rooms for Hilton's standards, handled staff issues and guest complaints.
- Recruited and provided comprehensive training to enhance the skills of new employees.
- Managed phone calls and reservations efficiently.
- Organized monthly community service projects benefiting the community.
References
References available upon request.
Timeline
Support Services Clerk
Christian County Health Department
09.2019 - Current
Retired & Senior Volunteer Program Coordinator
Pennyrile Allied Community Services
05.2018 - 08.2019
Assistant Executive Housekeeper
Hampton Inn & Suites By Hilton
09.2014 - 05.2018