Jennifer Horn
Cleburne,TX
Summary
Branch manager with a strong focus on customer relationship management, staff training, and compliance oversight. Demonstrated success in leading teams to improve sales strategies, resulting in increased branch profitability and enhanced customer satisfaction.
Overview
6
6
years of professional experience
Work History
Branch Manager
Community Loans of America/Texas Car Title
Cleburne, Texas
02.2024 - Current
- Trained and supervised staff to elevate customer service quality, resulting in improved client satisfaction.
- Managed and inspired team members to achieve full potential, contributing to branch profitability.
- Oversaw daily branch operations, ensuring strict compliance with company policies.
- Collaborated with team members to refine branch sales strategies.
- Implemented marketing initiatives that increased branch visibility and engagement within the community.
- Processed loan applications while conducting thorough credit assessments.
- Maintained accurate records of financial transactions and customer interactions.
- Resolved customer inquiries and concerns promptly and effectively.
- Resolved escalated customer complaints in a timely manner.
- Monitored branch performance and reported findings to upper management.
- Conducted regular performance reviews for all employees in the branch.
- Planned work schedules to maintain adequate staffing levels.
- Delegated specific tasks to team members to ensure efficient workflow. and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Branch Manager
World Finance
Mansfield, Texas
04.2022 - 02.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed daily branch operations to ensure seamless customer service delivery.
- Executed strategies that increased customer retention and satisfaction rates.
- Supervised staff, providing training and support to enhance team performance.
- Managed staff scheduling, hiring and training processes.
- Led team meetings to align goals and improve communication among staff members.
- Inspired team members to achieve full potential, contributing to branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Cultivated relationships with local businesses to enhance community engagement.
- Monitored financial performance of the branch on a monthly basis.
- Coordinated branch audits and ensured adherence to financial standards and guidelines.
- Oversaw loan processing to maintain compliance with company policies.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Performed regular audits of financial records in order to ensure accuracy.
- Assisted other branches during peak periods and special projects.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Branch Manager
TitleMax
Cleburne, Texas
05.2020 - 04.2022
- Managed daily branch operations to ensure seamless customer service delivery.
- Addressed escalated customer complaints to ensure resolution and improve customer satisfaction.
- Boosted customer base by acquiring new clients and identifying their financial needs.
- Achieved consistent growth in accounts and receivables through effective borrower retention strategies.
- Cultivated partnerships with local businesses to enhance community engagement initiatives.
- Verified cash by balancing drawers and maintaining accurate cash count records.
- Obtained necessary paperwork for lien acquisitions to prevent processing delays.
- Complied with company policies and regulations to mitigate risks of violations.
Skills
- Loan processing
- Compliance oversight
- Financial recordkeeping
- Sales performance analysis
- Portfolio risk assessment
- Account assessment
- Customer management
- Staff training
- Staff management
- Workforce optimization
- Performance assessment
- Reporting
- Problem analysis
- Microsoft Office proficiency
- Time management
- Work ethic
Timeline
Branch Manager
Community Loans of America/Texas Car Title
02.2024 - Current
Branch Manager
World Finance
04.2022 - 02.2024
Branch Manager
TitleMax
05.2020 - 04.2022