JENNIFER HOSTBJOR
Everett,WA
Summary
Natural people-driven leader with multi-industry experience including sales, administrative/data entry, operation logistics, hospitality management, event coordination and team development. Excellent communication skills and comfort partnering with multiple stakeholders within the business to drive success by understanding the big picture. Record of performance in meeting organizational objectives to increase operational efficiency with accuracy. Creative problem solver that also has a strong understanding of rules and compliance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
MANAGER CUSTOMER CARE INTERNAL OPERATIONS
Southern Glazer's Wine and Spirits
04.2024 - Current
- Deliver integrated and high-quality internal customer experiences based on cross departmental goals
- Plan and supervise changes while managing the daily operations with regards but not exclusive to order fulfillment, inventory balancing/transfers, procurement, allocations and item maintenance
- Lead operational strategy to optimize logistics and streamline supply chain purchasing processes
- Coordinate cross-functional teams to drive initiatives that improve service delivery standards
- Accomplish multiple tasks within established timeframes
- Develop a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Streamline workflows by identifying bottlenecks in existing systems and implementing appropriate solutions
- Hire, train and oversee the team, ensuring skill and personal development needs are consistently met or exceeded
- Maintain state compliance standards
CUSTOMER CARE SUPERVISOR
Southern Glazer's Wine And Spirits
04.2022 - 04.2024
- Serve as the primary point of contact for orders/one off requests that require special handling
- Ensure and identify that the team is processing requests in compliance WSLCB laws
- Perform duties and provide service in accordance with established operating procedures and company policies.
- Oversee a team of three while ensuring all requests via email, phone and in person are prioritized and actioned in a timely manner with high levels of accuracy
- Research issues to obtain appropriate answers to customer inquiries
- Collaborate with other department leads to identify opportunities to enhance our understanding of systems
- Effectively allocate tasks during high-traffic times to keep operations running smoothly and employees focused.
- Develop new employees and on-going performance assessment of current employees.
DIRECT WAREHOUSE SALES MANAGER
Southern Glazer's Wine And Spirits
04.2018 - 04.2022
- Responsible for day to day transactions of cash handling, accurate invoicing and excellent customer service
- Receive and download pallets from warehouse delivery
- Shelf items in an orderly and accessible manner to maintain store appearance
- Prepare and process records of breakage and warehouse to warehouse transfers
- Confirm and reconcile all incoming deliveries to ensure accurate inventory
- Order and maintain business supply needs
ADMINISTRATIVE ASSISTANT, RECEPTION
Southern Glazer's Wine And Spirits
02.2016 - 04.2018
- Prepare, approve and submit invoices to Accounts Payable
- Reconcile expense reports through Concur and create travel arrangements for executive staff
- Support HR with spreadsheet maintenance of sensitive information
- Maintain vendor relations
- Coordinate company branding
- Manage conference room bookings and events
- Facilitate catering weekly for groups of 10-35 as requested
- Greet all guests in a welcoming and professional manner
- Direct calls to appropriate personnel, prepare daily overnight shipments as well as collect and distribute mail
- Order and maintain all office needs and supplies
NATIONAL TRAINER, PRIVATE DINING AND EVENTS COORDINATOR
Scott's Bar And Grill
04.2014 - 02.2016
- Cross brand development and training with company National Restaurant Opening program
- Coordinate detailed communications, note taking and execution of planning to create memorable private events from beginning to end
- Designed and customized layouts for event flow
- Create banquet staff schedules and submit banquet staff payroll
- Create Banquet Event Orders and finalize contracts for private dining
- Team with other staff to exceed overall expectations for guest dining experience
NATIONAL TRAINER, SUPERVISOR
Stanford's Northgate
08.2009 - 04.2014
- Shift management and facility operations
- Develop and train new employees on company standards
- Coach employees on point of sales computer system
ASSISTANT GENERAL MANAGER
Marie Callender's Restaurant And Bakery
12.2004 - 07.2009
- Responsible for crew and restaurant performance, labor costs, scheduling and hiring
- Perform food and liquor inventory and order necessary product
- Input invoices and balance accounts
Education
Bachelor - Music Performance, English
OREGON STATE UNIVERSITY
Corvallis, OR06.2004
Skills
- High attention to detail
- Training and development
- Staff oversight
- Excellent typing skills and 10 key
- Word
- Excel
- Outlook
- PowerPoint
- Publisher
- Zoom
- Teams
- Concur
- Proficient with AS400
- Topaz
Certification
- CPR/AED Cerfication completed 2023
- New Leadership Program training 2023
- High Performing Teams 2024
- Operational Leadership Essentials 2025
Timeline
MANAGER CUSTOMER CARE INTERNAL OPERATIONS
Southern Glazer's Wine and Spirits
04.2024 - Current
CUSTOMER CARE SUPERVISOR
Southern Glazer's Wine And Spirits
04.2022 - 04.2024
DIRECT WAREHOUSE SALES MANAGER
Southern Glazer's Wine And Spirits
04.2018 - 04.2022
ADMINISTRATIVE ASSISTANT, RECEPTION
Southern Glazer's Wine And Spirits
02.2016 - 04.2018
NATIONAL TRAINER, PRIVATE DINING AND EVENTS COORDINATOR
Scott's Bar And Grill
04.2014 - 02.2016
NATIONAL TRAINER, SUPERVISOR
Stanford's Northgate
08.2009 - 04.2014
ASSISTANT GENERAL MANAGER
Marie Callender's Restaurant And Bakery
12.2004 - 07.2009
Bachelor - Music Performance, English
OREGON STATE UNIVERSITY
Hobbies/Interests
Passionate artist - drawing, costume creation and chainmail
Proud annual donator to the Childsplay Charity Auction - My art has garnered a little over 40k in donations to Children's Hospital and Women's Shelters
Volunteer
Dreams Work Program - business partner mentor for two cohorts for 20 weeks
High Performing Teams Mentorship - mentored two recognized "up and coming" employees that resulted in leadership positions
References
References available upon request