Jennifer Hubbard
Winsted
Summary
Experienced dental office professional prepared for the Front Desk Patient Receptionist role. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on team collaboration and achieving results. Reliable and adaptable with excellent communication and organizational abilities. Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
36
36
years of professional experience
Work History
Front Desk Patient Coordinator
Litchfield Dental Associates
Litchfield, CT
02.2022 - Current
- Trained new staff on front desk procedures and customer service best practices to improve efficiency.
- Coordinated patient scheduling to optimize office workflow and reduce wait times.
- Provided support in the billing department, verifying insurance coverage and entering insurance payments.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff if needed.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
Dispatcher
State of Connecticut
Windsor Locks, CT
01.1990 - 12.2002
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Used radio, telephone and computer systems to update first responders with new information.
- Prioritized responders to public emergency and non-emergent calls to promptly dispatch police, fire, and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire, or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in the call tracking and assignment system.
- Assisted departments with special requests such as BOLOs.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Handled incoming alarm calls and verified passcodes to determine true emergencies from user errors.
- Responded professionally to telephone calls.
Education
High School Diploma -
The Gilbert School
Winsted, CT06-1988
Skills
- Accounting
- Communication
- Team worker
- Multitasking
- Positive/friendly attitude
- Responsible
- Organization
- Cashier
- Punctual
- Appointment scheduling
- Insurance verification
- Attention to detail
- Organizational skills
- New hire training
- Payment collection
Timeline
Front Desk Patient Coordinator
Litchfield Dental Associates
02.2022 - Current
Dispatcher
State of Connecticut
01.1990 - 12.2002
High School Diploma -
The Gilbert School