Professional with strong expertise in real estate transactions and client relations. Proven track record in negotiation, market analysis, and portfolio management. Strong focus on team collaboration, adaptability, and delivering results. Skilled in communication, contract negotiation, and strategic planning, valued for reliability and flexibility.
Overview
34
34
years of professional experience
Work History
Real Estate Broker
@properties Christie's International
Western Springs, IL
01.2014 - Current
Provide exceptional communication during home buying/selling to ensure client has full knowledge of the process and is informed throughout the entire transaction.
Consistently use the innovative technology @agent platform to manage CRM, create top of the line digital listing presentations, share social media content and marketing and outreach to new and existing clients.
Cultivate lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns. Keep top of mind by sending seasonal client appreciation gifts.
Negotiate favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
Expand clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
Stay current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
Analyze market trends to provide clients with data-driven insights for informed decision-making.
Led community outreach initiatives to strengthen brand presence and foster community engagement in local markets.
Conduct competitive market analysis to determine optimal pricing for properties.
Collaborate with mortgage brokers and attorneys to expedite processes while maintaining clear communication channels throughout each transaction.
Boost referral business by establishing a strong network of professional contacts in the real estate industry.
Streamline the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
Resolve complex issues during transactions, ensuring client satisfaction and maintaining integrity of deal.
Boost sales revenue by skillfully negotiating deals that met both buyer and seller expectations.
Achieve high client retention rate by consistently delivering exceptional service and follow-up.
Director of Corporate Account Management
American Utility Management
Oak Brook, IL
01.2004 - 01.2010
Led strategic initiatives to optimize utility management operations and improve service delivery.
Developed and implemented policies that enhanced operational efficiency and compliance with industry standards.
Direct Sales liaison for the implementation and roll out of utility billing program for all new clients.
Member of Corporate Executive traveling team to promote account management and training to prospective clients.
Responsible for maintaining an on-going client relationship and sales support as it related to the need of each individual client.
Worked directly with client to obtain new billing opportunities and execute new contracts.
Provided client feedback directly to Sales Executives on a weekly basis and identified solutions as it pertained to individual client issues and needs.
Responsible for coordinating and executing large corporate training presentations for new and existing clients.
Continuously reviewed client billing profiles and reports to determine additional revenue opportunities and recommended value added services to the client as part of meeting requirements.
Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.