Jennifer Hughes
Pearland,TX
Summary
Drive school improvements district-wide with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change manager and solution-oriented manager with successful Early Childhood background. Leverages decisive leadership approaches to continuously boost key metrics. Passionate to discern and maximize individual strengths to compliment the talents of the group and move towards the same vision.
Overview
19
19
years of professional experience
Work History
District Manager
Learning Care Group
Houston/ DFW, TX
11.2010 - Current
- Drove sales for 13 - 15 schools in district, generating over $13 million in annual volume.
- Built positive and productive relationships with school and field leadership.
- Lead Groups of traditional ECE schools & Montessori schools
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Hired and led School Leaders for school locations.
- Improved operational standards, personnel moves, and enrollment strategies.
- Worked diligently to resolve unique complaints, by promoting loyalty and enhancing school operations.
- Modeled best practices for enrollment, retention of families and overall customer service.
- Led targeted training programs to educate staff on classroom expectations and standards.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Boosted bottom-line profits by devising and optimizing effective enrollment strategies and retention events.
- Monitored customer choice in ECE, market conditions and competitor actions to adjust strategies and achieve enrollment goals.
- Drove sales for 13 - 15 schools in district, generating over $13 million in annual volume.
- Attracted new clientele and developed customer relationships by hosting parent education nights and engagement events.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Store Manager
Ann Taylor
Houston, TX
05.2007 - 05.2010
- Managed 2 stores: Annual Sales of $1.5 million
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted store trends to facilitate planning.
District Manager
Hallmark Cards SRG
San Francisco Bay Area, CA
10.2002 - 04.2007
- Supervised 13 locations to enforce high-quality standards of operation.
- $11.5+ Million Sales
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Improved operational standards, personnel moves, and merchandising strategies.
- Hired and led multiple managers and supervisors for organization.
- High quality rating scored among customer surveys.
- Modeled best practices for sales and customer service.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
Education
Building & Effecting Teams Course -
Columbia Business School
ExecOnline Certification 11.2021
Montessori Pedagogy & Administrator Introduction - Montessori Administrator
Houston Montessori Center
Houston, TX07.2019
CDA 120 Hours of Course Work Completed - Early Childhood Development
Child Development Associate
Houston, TX08.2011
Bachelor of Arts - Communications / Marketing
Marquette University
Milwaukee, WI05.2001
Skills
- Managing Operations and Efficiency
- Financial Oversight
- Operations Oversight
- Budget Management
- Team Leadership
- Employee Coaching and Motivation
- Conflict Management
- Policies and Procedures
- Customer Service
- Human Resource Management
- Marketing Campaigns
- Strategic Vision
- Attention to Detail
- P&L Responsibility
- Local, State and Federal Regulations
- Retail Knowledge
- ECE Industry Knowledge
Accomplishments
Lead Conversion Award 2022: Highest enrollments per leads in the company
Safety Award 2020: Lowest number of incidents/ accidents in the region
People Leadership Award 2018: Highest employee retention & Highest employee satisfaction surveys
Credit Captain Leader 2008: Consistently opened the highest number of customer accounts in district
Presidential Leadership Award 2004: Most profitable store, lowest shrink, high employee retention, high customer satisfaction scores
Additional Information
I am a gardener at heart! My personal interests are vast from music to movies, but I spend much of my time with my family and children. I am a volunteer at the Houston Food Bank, I support the Gulf Coast Regional Blood Bank regularly, and I am the CubMaster of my kids Cub Scout Pack 436.
Timeline
District Manager
Learning Care Group
11.2010 - Current
Store Manager
Ann Taylor
05.2007 - 05.2010
District Manager
Hallmark Cards SRG
10.2002 - 04.2007
Building & Effecting Teams Course -
Columbia Business School
Montessori Pedagogy & Administrator Introduction - Montessori Administrator
Houston Montessori Center
CDA 120 Hours of Course Work Completed - Early Childhood Development
Child Development Associate
Bachelor of Arts - Communications / Marketing
Marquette University
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