Jennifer Hughes
Kailua-Kona,HI
Summary
Hardworking server/bartender who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Excellent interpersonal and communication skills. Fast learner , offering a wealth of experience in successfully serving customers in busy restaurants. Skilled at making customers feel welcome and answering any questions or concerns they may have. Ready to get the job done.
Overview
24
24
years of professional experience
Work History
Server
Harbor House Restaurant
08.2000 - 08.2024
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Greeted and maintained relationships with regular customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
Sam Choys
01.2019 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/Floor Manager
Bongo Bens Island Cafe
01.2008 - 12.2018
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Kalaheo High School
Kailua, HI4 1997
Skills
- Dining area maintenance
- Beverage preparation
- High-Volume Dining
- Food Sales and Promotion
- Daily Specials Memorization
- Cash handling
- Food spoilage prevention
- Wine Service
- Point of Sale Knowledge
- Changing beer kegs
- Preparing garnishes
- Exceptional customer service
- Cleanliness standards
- High-volume dining
- Positive and professional
Timeline
Bartender
Sam Choys
01.2019 - 05.2021
Bartender/Floor Manager
Bongo Bens Island Cafe
01.2008 - 12.2018
Server
Harbor House Restaurant
08.2000 - 08.2024
High School Diploma -
Kalaheo High School
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