JENNIFER HUMPHREY
Homestead,FL
Summary
Detailed and motivated Deposit Operations Specialist with 27 years of experience. In-depth understanding of deposit procedures and processing adjustments. Proficient in automated financial software. Accurate, organized and calm under pressure.
Overview
28
28
years of professional experience
Work History
Assistant Deposit Operations Manager
First National Bank Of South Miami
06.2013 - Current
- Coordinate and oversee the activities of the Deposit Operations area by assigning work, answering questions, solving problems, helping with transactions and sensitive customer relations problems, explaining policies and procedures to clients.
- Keep up to date on banking policies and procedures.
- Recommend and administer policies and procedures to be utilized by the department.
- Backup for ACH origination process.
- Update library for CSI (Compliance Systems Inc) if the Deposit Operations manager was unavailable. maintain the library of forms up to date by removing the old forms and publishing new forms. Some of the forms required an internal review by the bank's Compliance Officer.
- Changing rates on Deposit and Certificate of deposit accounts. For CDs - mail renewal notices and interest checks.
- Handle monthly court-ordered Guardianship payments, transfers, or purchasing cashier's checks for clients.
- Research for subpoenas (only in the absence of the Deposit Operations Manager). When the bank receives a subpoena for a client, information requested is gathered and forward to the legal department.
- Research for Levys, Garnishments, and Notices of Freeze. Each item is reviewed, instructions followed and information is sent to the legal department.
- Provide technical support on a variety of cash management systems including Ach and Wire Transfer in the parameter menus.
- Coordinated with other departments with regard to deposit-related concerns.
Deposit Operations Clerk
First National Bank Of South Miami
08.1995 - 06.2013
- Return items/Charge backs - Pull the returned items/charge file from the Federal reserve. The checks were processed based on the instructions provided.
- Handle Stop Payments, Holds, Sweeps, dormant and pre-dormant approvals, and various account maintenance.
- Handle Unposted items/reports and NSF items.
- Handled customer information maintenance (i.e., address change, name change etc)
- Handled various menus in Jack Henry's 20/20 and Silverlake systems. EIP Processing , CFMenu, DDMenu, DDIN, etc.
- Responded to customer inquiries regarding deposit-related issues.
- Processed documents for new account holders and changes to account holders.
- Generated monthly statements for clients detailing their current account status.
- Work with Jack Henry's Synergy program to pull reports and documents.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06.1987
Skills
- 27 years in banking operations with cross training in various areas of Operations
- Bank balancing experience
- Ability to resolve issues, work independently and meet deadlines with minimal supervision
- Good attention to detail and adaptability to handle several tasks simultaneously
- Working PC knowledge utilizing Microsoft Outlook, Internet and Intranet
- Willing to Learn
- Professional phone manner
- Typing and 10-Key Entry
- Remote Video Conferencing
Additional Information
Prison ministry volunteer - dedicated to helping individuals to be reintegrated into society with a stronger ethical foundation by including spirituality in their routine.
Languages
Spanish
Elementary
Timeline
Assistant Deposit Operations Manager
First National Bank Of South Miami
06.2013 - Current
Deposit Operations Clerk
First National Bank Of South Miami
08.1995 - 06.2013
High School Diploma -
Homestead Senior High School
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