Jennifer Huntington
Lindale,TX
Summary
Hardworking, reliable, passionate professional takes pride in providing exceptional customer service and creating an enjoyable experience for guests. Skilled in anticipating needs and problem solving. Highly organized. Dedicated. Willingness to take on added responsibilities to ensure team's success. Maintains focus and joyful attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Hospitality Assistant
Mercy Ships Through Express
2023.01 - Current
- Maintain high standards of quality and performance in all that the hospitality team does.
- Enhance guest satisfaction by providing exceptional customer service and promptly addressing concerns and meeting needs.
- Plan and execute catering events, ensuring a memorable experience for attendees.
- Create event paperwork for the team as well as invoices for departmental charges.
- Handle guest reservations and confirmations, ensure lodging is guest ready, and key is out for guest arrivals.
- Perform general housekeeping tasks to ensure throughout campus to ensure high levels of cleanliness.
- Carefully train staff to be accountable and motivated through hands-on training.
- Assist in creating daily task schedule for team.
- Maintain inventory and place order for needed items.
Owner
Flavor Indian & Asian Fare Restaurant & Store
2015.11 - 2022.07
- Managed day-to-day business operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established policies and procedures for business operations to maintain consistency and excellence in service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, payroll, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Mentored employees on best practices in customer service and sales techniques, leading to increased performance levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Education
Bachelor of Arts - Criminology & Psychology
Valparaiso University
Valparaiso, IN05.1997
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Organization
Timeline
Hospitality Assistant
Mercy Ships Through Express
2023.01 - Current
Owner
Flavor Indian & Asian Fare Restaurant & Store
2015.11 - 2022.07
Bachelor of Arts - Criminology & Psychology
Valparaiso University
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