Jennifer Hurt
Spring,TX
Summary
Organized, hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Entrepreneur
Self-employeed
Spring, Texas
06.2015 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Determined business plan, mission statement and vision.
Shift Leader
MOD Pizza
Spring , TX
03.2018 - 10.2020
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Senior Representative
Primerica
Houston, TX
06.2017 - 12.2017
- Interacted with customers regularly to maintain and enhance relationships.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Baker
Gigi’s Cupcakes
Spring , TX
08.2016 - 05.2017
- Baked gluten-free, vegan and alternative diet treats based on customers' needs.
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Shift Leader
MOD Pizza
Spring, TX
10.2014 - 08.2016
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate of Arts - Baking And Pastry Arts
The Art Institute of Houston- Culinary Arts
Houston, TX06.2015
High School Diploma -
Andy Dekaney High School
Houston, TX05.2013
Skills
- Quality Assurance
- Problem Anticipation and Resolution
- Customer Service Management
- Goal Setting
- Verbal and Written Communication
- Business Leadership
- Decision Making
- Team Leadership
Timeline
Shift Leader
MOD Pizza
03.2018 - 10.2020
Senior Representative
Primerica
06.2017 - 12.2017
Baker
Gigi’s Cupcakes
08.2016 - 05.2017
Entrepreneur
Self-employeed
06.2015 - Current
Shift Leader
MOD Pizza
10.2014 - 08.2016
Associate of Arts - Baking And Pastry Arts
The Art Institute of Houston- Culinary Arts
High School Diploma -
Andy Dekaney High School