Stephanie Mazzulo
Windermere,FL
Summary
Well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of all food and beverage menus. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
25
25
years of professional experience
Work History
Entrepreneur
Luxury Boss
Orlando, Florida
11.2008 - Current
- Demonstrated organizational and interpersonal skills to collaborate successfully and deliver results
- Organized networking events with influential people in the industry which resulted in more business opportunities
- Successfully managed multiple projects at once while maintaining high quality standards
- Implemented creative problem solving methods when faced with difficult challenges
Server
Walt Disney World Company
Lake Buena Vista, Florida
09.2019 - 11.2024
- Exhibited proficiency in handling cash transactions accurately
- Greeted guests with a warm and friendly demeanor, provided menu recommendations, and ensured all patrons had an enjoyable experience
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
- Adhered to company policies regarding alcohol service regulations
- Delivered food items from kitchen swiftly without compromising quality or temperature control
- Maintained knowledge of restaurant menu items and specials to answer questions accurately
- Wrote patrons’ food orders on order slips or entered orders into computers for transmittal to kitchen staff
- Consistently offered professional, friendly, and engaging service
- Worked as part of a team to ensure the highest quality dining experience for customers
- Completed restaurant opening and closing duties by restocking stations and cleaning eating areas
- Demonstrated strong communication skills when interacting with customers and colleagues
- Demonstrated ability to work well under pressure in fast-paced environment
- Provided excellent customer service by anticipating needs, responding promptly to requests, and resolving any issues quickly
- Ensured that all orders were accurate before delivering them to the table
- Provided efficient side work such as stocking supplies, setting up stations, cleaning tables
- Successfully managed time by balancing multiple tables simultaneously while ensuring timely service for each guest
- Suggested additional items to customers to increase restaurant sales
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Improved dining experience by providing prompt, attentive service to guests.
- Answered customers' questions, recommended items, and recorded order information.
Cabana Server
Island H2O Waterpark
Kissimmee, Florida
03.2019 - 05.2023
- Demonstrated knowledge of menu items and ingredients to assist customers with their selections
- Conducted regular checks on equipment such as blenders and ice machines to ensure they were functioning properly
- Built positive relationships with patrons by engaging them in conversation during service
- Provided efficient and timely poolside beverage service to all guests in the cabana area
- Effectively handled multiple tasks simultaneously while maintaining quality standards
- Performed opening, closing duties including setting up, breaking down tables and chairs for events held within the cabana space
- Inspected cabana area upon arrival to ensure that it was properly maintained according to established guidelines
- Tracked inventory levels of supplies necessary for cabana operations on a daily basis
- Maintained cleanliness of cabana area by clearing tables, sweeping and mopping floors, disposing of trash, and restocking supplies
- Greeted and welcomed guests in a friendly manner, providing outstanding customer service
- Processed cash or credit card payments accurately using POS system
- Provided assistance to other servers as needed during peak times
- Accommodated special requests, ensuring memorable experiences for each guest.
- Handled cash transactions accurately, maintaining financial responsibility throughout shifts.
- Enhanced guest satisfaction by consistently providing prompt and attentive service.
- Contributed to revenue growth by upselling menu items and promoting seasonal offerings.
- Streamlined food and beverage delivery by efficiently coordinating with kitchen staff.
- Increased repeat clientele through friendly interactions and personalized recommendations.
- Resolved guest concerns promptly, demonstrating exceptional problem-solving abilities.
VIP Bottle Server
Ala Carte Entertainment
Chicago, IL
01.2000 - 03.2008
- Displayed expertise in upselling food, beverage and other items to customers
- Demonstrated ability to work well under pressure in a fast-paced atmosphere
- Demonstrated ability to manage multiple tasks simultaneously while maintaining excellent customer service
- Developed exceptional communication skills with guests and colleagues alike
- Exhibited proficiency in using POS systems to process orders swiftly
- Efficiently handled requests from customers for special drinks or ingredients not listed on the menu
- Proficient in handling large sums of money accurately and efficiently
- Adapted quickly to changes in the environment or job duties as needed
- Maintained high levels of hygiene while preparing drinks behind the bar counter
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Collaborated with team members to deliver seamless service during high-volume events.
- Managed the reservation process for prime VIP tables, ensuring maximum revenue generation on peak nights.
- Supported venue marketing initiatives by promoting upcoming events during interactions with patrons.
Education
Le Cordon Bleu - Culinary Arts
Le Cordon Bleu College of Culinary Arts
05.2004
Skills
- Customer Interaction
- Guest Satisfaction
- VIP Services
- Service Quality
- Social Perceptiveness
- Alcohol Service
- Specials Promotion and Upselling
- Customer Service and Rapport
- High-Volume Environments
- Social Media Networking
- Persuasive Selling
- Food and Beverage Service
- Cool Under Pressure
- Age Verification
- Goal setting
- Strategic thinking
- Customer relations
- Customer service
- Decision-making
- Teamwork and collaboration
- Relationship building
- Quality assurance
Timeline
Server
Walt Disney World Company
09.2019 - 11.2024
Cabana Server
Island H2O Waterpark
03.2019 - 05.2023
Entrepreneur
Luxury Boss
11.2008 - Current
VIP Bottle Server
Ala Carte Entertainment
01.2000 - 03.2008
Le Cordon Bleu - Culinary Arts
Le Cordon Bleu College of Culinary Arts