Jennifer Ihrig
Grove City,OH
Summary
Accomplished and motivated Product Management professional with a successful career history in meeting customer and business needs utilizing technology solutions. Offering exceptional leadership and staff development skills proven to build trust and communicate effectively across all organizational levels. Coordinated with C-suite executives to initiate and execute strategic business plans that achieve key objectives.
Overview
22
22
years of professional experience
Work History
AVP, Digital Product Management
Nationwide Insurance Company
Columbus, OH
12.2019 - Current
- Coordinated cross-functional teams in order to deliver large scale projects within agreed upon timelines.
- Created training materials and facilitated workshops to ensure staff was up-to-date on industry best practices.
- Conducted regular meetings with stakeholders to review performance against goals and objectives.
- Implemented process improvements that resulted in improved operational efficiencies.
- Evaluated employee performance through observation of job duties as well as feedback from customers and clients.
- Prepared presentations for executive level audiences regarding project updates or accomplishments.
- Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving financial objectives.
- Contributed towards long term planning efforts by providing insights into current market trends.
- Monitored financials including budgets, forecasts, and actuals, ensuring accuracy of information provided by subordinates.
- Managed relationships with external partners such as consultants, vendors, contractors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Director, Digital Build and Optimization
Nationwide Insurance Company
Columbus, OH, OH
10.2017 - 12.2019
- Led the development and execution of digital products by leveraging a deep understanding of personal lines insurance, business priorities, and customer jobs to be done.
- Monitored performance data, customer input, and market trends to drive product improvements in alignment with strategic goals.
- Collaborated with designers, engineers, business teams, and stakeholders to prioritize and deliver on the product backlog.
- Remained up-to-date on digital trends and technologies by conducting industry research and establishing partnerships.
- Successfully managed a group of 6 Product Managers, encouraging active participation and career advancement.
- Received multiple awards for the outstanding performance of products developed under my leadership.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Facilitated collaboration between teams by encouraging open communication channels.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Implemented systems for tracking progress on key initiatives or projects.
Director, Enterprise Digital Planning
Nationwide Insurance Company
Columbus, OH
08.2015 - 10.2017
- Led planning activities resulting in prioritized digital roadmaps and business cases for advancing Nationwide's digital capabilities.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Drove the execution of scope development, process design, change management activities and maintained effective communication with key stakeholders on significant Tier 1 projects.
- Contributed expertise to Tier 1 initiatives, including Personal Lines Transformation and Commercial Lines Transformation.
- Generated recommendations for enhancing processes, tools, and controls to drive quality and optimization.
- Led a team of eight employees and oversaw their professional growth and motivation.
Consultant, Enterprise Digital Planning
Nationwide Insurance Company
Columbus , OH
03.2013 - 08.2015
- Oversaw scope development, process design, change management, and communication with key stakeholders on large Tier 1 projects.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Analyzed key performance indicators to identify effective strategies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Consultant, Personal Lines Staff Underwriting
Nationwide Insurance Company
Columbus, OH
05.2010 - 03.2013
- Efficiently managed and executed technology-driven projects, automating new business and renewal underwriting processes.
- Led initiatives to tackle premium leakage, loss avoidance, streamline underwriting processes, and increase operational efficiency.
- Provided subject matter expertise on cross-functional project teams for the Standard Auto product.
- Conducted quantitative analysis to identify and capitalize on portfolio trends
- Developed actionable recommendations to enhance regional and operational performance.
- Advised field partners on underwriting issues.
Specialist, Personal Lines Staff Underwriting
Nationwide Insurance
Columbus, OH
09.2007 - 05.2010
- Led a team of three to four auditors through assigned underwriting audits, ensuring quality risk selection at the regional level.
- Conducted re-inspections of new business applications, renewals, and losses, ensuring compliance with Corporate Best Practices and state regulations.
- Performed quality reviews of new business applications, renewals, and losses, adhering to Corporate Best Practices and state regulations.
- Maintained regular contact with assigned regions throughout the year, facilitating performance improvement between audits.
- Served as a leader on the department’s communications team, planning large events to foster collaboration.
Agency Compliance Auditor
Nationwide Insurance Company
Columbus, OH
10.2005 - 09.2007
- Conducted monthly training sessions for agents, staff, and sales managers, covering best practices, the Agency Administration Handbook, underwriting standards, financial responsibilities, and state and federal regulations.
- Developed and implemented corrective action plans within 60 days as part of the follow-up audit process.
- Monitored agency compliance by performing annual on-site audits at 170 office locations.
- Achieved a 100% quality score on all internal quality checks.
Senior Administrative Assistant
Nationwide Insurance Company
Columbus, OH
04.2004 - 10.2005
- Fostered strong customer relationships through a positive attitude and timely responses to emails, voicemails, and written correspondence.
- Managed the scheduling and logistics of departmental meetings and maintained managers’ calendars effectively.
- Handled administrative duties and logistics, ensuring smooth daily operations within the department.
- Planned and executed all aspects of sales meetings and events, accommodating over 350 attendees.
Agency Loan Coordinator
Nationwide Insurance Company
Columbus, OH
09.2003 - 04.2004
- Facilitated Capital Access Loan disbursements for agents, enabling business growth through staff expansion and satellite office establishment.
- Served as a liaison between Nationwide agents and Nationwide Federal Credit Union, ensuring accurate and timely loan processing.
- Adhered to strict timelines in submitting complete loan applications, emphasizing attention to detail, and maintaining 100% accuracy.
- Compiled credit documentation in line with investor-specific requirements, enabling underwriting to clear loans for closing.
Bank Teller
Nationwide Insurance Company
Columbus, OH
10.2002 - 09.2003
- Performed cash handling duties including counting currency, coins and checks.
- Educated customers about different types of banking services available at the branch.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Maintained confidentiality of bank records, transactions and customer information.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Researched customer inquires regarding their accounts using internal banking systems.
Education
Associate of Science - Business Administration And Management
Franklin University
Columbus, OH12-2010
Bachelor of Science - Communications
Franklin University
Columbus, OHSkills
- Leadership and Decision Making
- Cross-disciplinary collaboration
- Partnership Development
- Client-focused service
- Internal Communications
- Program Oversight
- Performance Improvement
- Strategic Planning
- Project Management
- Program Management
- Agile Product Lifecycle Management
- Agile Best Practices
- Product Recommendations
- Performance Analysis
Affiliations
- Being involved in the community as a Football Parent Liaison for both parks and recreation teams and school teams is a fantastic way to contribute. It helps build strong connections, supports young athletes, and fosters a sense of teamwork and community spirit.
References
References available upon request.
Timeline
AVP, Digital Product Management
Nationwide Insurance Company
12.2019 - Current
Director, Digital Build and Optimization
Nationwide Insurance Company
10.2017 - 12.2019
Director, Enterprise Digital Planning
Nationwide Insurance Company
08.2015 - 10.2017
Consultant, Enterprise Digital Planning
Nationwide Insurance Company
03.2013 - 08.2015
Consultant, Personal Lines Staff Underwriting
Nationwide Insurance Company
05.2010 - 03.2013
Specialist, Personal Lines Staff Underwriting
Nationwide Insurance
09.2007 - 05.2010
Agency Compliance Auditor
Nationwide Insurance Company
10.2005 - 09.2007
Senior Administrative Assistant
Nationwide Insurance Company
04.2004 - 10.2005
Agency Loan Coordinator
Nationwide Insurance Company
09.2003 - 04.2004
Bank Teller
Nationwide Insurance Company
10.2002 - 09.2003
Associate of Science - Business Administration And Management
Franklin University
Bachelor of Science - Communications
Franklin University
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