Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Jennifer Intagliata

Deltona,FL

Summary

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven. Natural leadership talent with motivational approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

B2B Sales Representative

Telaffect
Lake Mary, FL
02.2022 - 01.2025
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Customer Service Representative/Team Leader Manager

StarTek
Sanford, FL
09.2020 - 02.2022
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Motivated team members through recognition programs and performance-based incentives.
  • Collaborated with management team to implement new work procedures or policies.

B2B Sales Representative

Telaffects
Lake Mary, FL
10.2019 - 06.2020
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.

Travel Agent

SYKES
Deland , FL
01.2018 - 10.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Education

High School Diploma -

Deltona High School
Deltona, FL
05.2015

Skills

  • Sales Goals
  • Customer Support
  • Sales Strategies
  • Inbound Calls
  • Outbound Calling
  • Cold calling
  • Team collaboration

Languages

English
Full Professional

Certification


References

References available upon request.

Timeline

B2B Sales Representative

Telaffect
02.2022 - 01.2025

Customer Service Representative/Team Leader Manager

StarTek
09.2020 - 02.2022

B2B Sales Representative

Telaffects
10.2019 - 06.2020

Travel Agent

SYKES
01.2018 - 10.2019

High School Diploma -

Deltona High School
Jennifer Intagliata