Jennifer Jack
Goleta,CA
Summary
Adaptable and experienced Analyst leveraging over 20 years in advanced technological skills to effectively manage and optimize health information systems. Collaborates effectively with multidisciplinary teams to accomplish dynamic initiatives and improves health systems and quality of care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead Clinical Analyst, Optime/Anesthesia
Cottage Hospital
Santa Barbara, CA
12.2016 - Current
- Collaborated with healthcare teams to optimize electronic health record utilization.
- Developed training materials for clinical staff on new software implementations.
- Mentored junior analysts in data analysis techniques and software applications.
- Improved clinical workflows by identifying opportunities for automation and implementing relevant technological solutions where appropriate.
- Stayed current on industry trends and best practices by attending professional conferences, participating in continuing education programs, and maintaining active involvement in relevant professional organizations.
- Supported quality improvement initiatives by gathering and analyzing performance metrics related to patient care delivery processes.
- Evaluated and recommended new software solutions to streamline clinical operations, resulting in significant time savings for medical professionals.
- Provided ongoing support for end users of clinical software applications, troubleshooting issues and addressing concerns as needed.
- Collaborated with multidisciplinary teams to design and implement improvements in clinical processes, leading to better patient outcomes.
- Contributed to successful accreditation reviews by ensuring that all required documentation was accurate, complete, and readily available for inspectors'' review upon request.
- Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
Sr. Clinical Analyst, Optime/Anesthesia
Cottage Hospital
Santa Barbara, CA
02.2015 - 12.2016
- Led implementation of electronic health record systems to enhance data accessibility and patient care.
- Championed the successful rollout of major health IT projects by providing project management expertise and maintaining open lines of communication between all stakeholders.
- Designed user-friendly interfaces for clinical applications, resulting in increased efficiency among medical professionals during patient encounters.
- Collaborated with cross-functional teams to create customized clinical applications, catering to the unique needs of various healthcare providers.
- Conducted thorough evaluations of vendor products, ensuring compliance with industry standards and organizational requirements before implementation.
- Applied knowledge, data, information and workflow to develop evidence-based models for health information technology solutions.
- Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
Sr. Systems Support Analyst, Surgery
Cottage Hospital
Santa Barbara, CA
09.2007 - 02.2015
- Assisted with the build and implementation of the surgery and anesthesia information systems in the SBCH Main OR, Outpatient Surgery, Eye Center and Goleta Valley OR. Worked with RN’s, Anesthesiologists and OR staff to configure Centricity Perioperative Manager software to meet the department needs and comply with regulatory guidelines. Assisted with the development of training materials and provided training to staff.
- Provide ongoing support for Centricity Perioperative Manager and Centricity Perioperative Anesthesia, including monitoring of servers and HL7 interfaces.
- Assess need for upgrades; plan, test and implement new software releases.
- Serve as lead for all Centricity-related projects as well as non-Centricity technology related projects in Surgical Services.
- Recipient of two Customer Innovation Awards from GE Healthcare and serve as a Show Site Partner for GE Healthcare.
- Provided technical support for software applications, ensuring minimal downtime and swift issue resolution.
- Developed training materials and conducted sessions for staff to increase proficiency in healthcare IT systems.
- Led initiatives to upgrade hardware and software systems, improving overall functionality of hospital technology infrastructure.
- Provided technical support for computer-related problems through email, telephone, and hands-on support.
- Participated actively in regular team meetings to share insights on current challenges and collaborate on effective solutions.
IT Manager
Planned Parenthood
Santa Barbara, CA
04.2002 - 09.2007
- Management of information technology for five location organization, including enterprise applications and networking, help desk and phone systems. Implemented new call center based in Santa Barbara. Assisted with the organization’s website redesign project.
- Project manager for the implementation of new medical management software. This included determining specifications for system set-up, creating data tables and testing. Tested and approved customization.
- Managed technology aspects of clinic remodels, including assesing netowrk and cabling needs, new phone systems.
- Developed training materials and schedules and provided training for all users in the use of the software as well as working in a MS Windows environment.
- Developed project budget and determined equipment and software needs. Responsible for purchasing all equipment in accordance with project budget of $250,000.
AVP/IT Administrator
Business First Natl Bank
Santa Barbara, CA
08.2004 - 02.2005
- Managed all aspects of information technology for the organization, including upgrades and helpdesk support.
- Designed and implemented Local Area Network for new branch office, and Wide Area Network to facilitate connectivity with new branch. Reviewed bids and made purchasing decisions for all hardware, connectivity, and telecom equipment.
Helpdesk Supervisor
Community West Bank
Goleta, CA
08.1998 - 04.2002
- Managed technical support staff and contract employees
- Developed technical upgrade and implementation strategies
- Coordinated office consolidation and relocation from six sites to one central location
- Implemented Citrix Metaframe, eliminating the need for 20 remote workstations with dial-up connectivity
Education
Computer Science
Santa Barbara City College
Santa Barbara, CALiberal Arts studies
Harper College
Palatine, ILMicrosoft Certification course work
UCSB Extension
Skills
- Healthcare analytics
- Quality improvement
- Project management experience
- Teamwork and collaboration
- Effective communication
Certification
- Certified Epic Optime
- Certifed Epic Anesthesia
Timeline
Lead Clinical Analyst, Optime/Anesthesia
Cottage Hospital
12.2016 - Current
Sr. Clinical Analyst, Optime/Anesthesia
Cottage Hospital
02.2015 - 12.2016
Sr. Systems Support Analyst, Surgery
Cottage Hospital
09.2007 - 02.2015
AVP/IT Administrator
Business First Natl Bank
08.2004 - 02.2005
IT Manager
Planned Parenthood
04.2002 - 09.2007
Helpdesk Supervisor
Community West Bank
08.1998 - 04.2002
Liberal Arts studies
Harper College
Microsoft Certification course work
UCSB Extension
Computer Science
Santa Barbara City College