Jennifer Jackson
Richmond,VA
Summary
Experienced Human Resources leader with a strong background in employee relations, investigations, and team leadership. Proven track record of advising senior leadership on complex HR matters, driving strategic initiatives, and fostering cross-functional partnerships. Skilled in developing and leading diverse teams, with a focus on continuous improvement and compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HUMAN RESOURCES BUSINESS PARTNER
CAPITAL ONE
RICHMOND, VA
01.2020 - Current
- Serve as a trusted advisor on all HR facets, focusing on pragmatic solutions to complex employee relations issues
- Lead and mentor a team of HR professionals, promoting continuous development and compliance with employment laws
- Collaborate with key stakeholders across departments to drive strategic HR initiatives and enhance organizational performance
- Oversee investigations of employment matters, ensuring adherence to company policies and legal requirements.
HUMAN RESOURCES SPECIALIST
CAPITAL ONE
RICHMOND, VA
01.2015 - 01.2020
- Advised on a broad range of employment issues, including performance management, policy violations, and employee conduct
- Conducted and facilitated training for over 700 leaders, enhancing competencies in managing employee performance
- Developed and implemented a new attendance policy and associated training, contributing to improved operational consistency
- Played a key role in successful organizational acquisitions, managing HR integration processes.
RISK MANAGER – BUSINESS RISK OFFICE
CAPITAL ONE
RICHMOND, VA
01.2012 - 01.2015
- Conducted risk assessments to identify vulnerabilities and prepare partners for audits
- Managed Information Retention process and secured bi-annual certifications
- Directed compliance training for the Card line of business
- Facilitated a weekly risk forum for audit readiness.
PAYROLL MANAGER – HUMAN RESOURCES
CAPITAL ONE
RICHMOND, VA
01.2011 - 01.2012
- Managed a team in the Payroll department, tracking key metrics
- Administered customer satisfaction surveys to guide departmental development
- Led the team through a significant system conversion, resulting in a more efficient payroll process for ~40K employees.
Education
Bachelor of Business Administration Degree -
Averett University
Skills
- HR Operations
- Strategic Analysis & Planning
- Employee Engagement & Retention
- Employee Relations & Counseling
- Key Advisor to Senior Leadership
- Training & Development
- Compliance & Employment Law
- People Leadership & Development
- Cross-functional Collaboration
- Investigations & Risk Mitigation
- Onboarding / Offboarding
- Organizational Design
Certification
- SHRM Certified Professional (SHRM-CP)
- Business Process Management Certification
- Manager Fundamentals & Situational Leadership
Personal Information
Title: SHRM-CP
Timeline
HUMAN RESOURCES BUSINESS PARTNER
CAPITAL ONE
01.2020 - Current
HUMAN RESOURCES SPECIALIST
CAPITAL ONE
01.2015 - 01.2020
RISK MANAGER – BUSINESS RISK OFFICE
CAPITAL ONE
01.2012 - 01.2015
PAYROLL MANAGER – HUMAN RESOURCES
CAPITAL ONE
01.2011 - 01.2012
Bachelor of Business Administration Degree -
Averett University