Jennifer Jackubowski
Avoca,PA
Summary
Experienced sales professional with a comprehensive background in inside sales, outside sales, customer service, and training. Prioritizing customer satisfaction and possessing exceptional time management skills. Excels in fostering relationships and building successful teams. Track record of twelve years in sales, customer service, and personnel and payroll management. Motivated to surpass goals and consistently exceed expectations. Recognized for achieving high employee retention rates and exceeding sales targets. Talented multitasker who effectively reaches sales objectives. Ability to cultivate loyalty and establish long-term relationships with customers sets apart in the industry.
Overview
20
20
years of professional experience
Work History
Personal Trainer Intern
LUX Personal Training & Trybe Fitness Boutique
05.2020 - Current
- Increased gym membership retention rates by providing exceptional customer service and fostering a welcoming environment.
- Assisted with administrative duties such as scheduling appointments, signing up new members, and updating client records as needed, contributing to overall efficiency within the workplace environment itself.
- Strengthened relationships with existing clients by consistently following up on their progress and addressing any concerns or questions.
- Empowered clients by providing both physical and emotional support during particularly difficult moments, ensuring feelings of self-doubt never overpowered their desire to succeed within the gym setting.
Account Manager-Manufacturing
Grainger
01.2019 - Current
- Managing 31 accounts from Jan 2019-June 2023 growing from a 2.5 million dollar territory to 5 million dollar territory, driving growth since taking over in 2019 year over year.
- Took territory over under penetrated at 88% and have consistently grown the business year over with consistently finishing between 107% -116% to goal.
- Seller investment of territory July 2023-Present. 12 accounts to 2.7 million dollars. This investment was to help us be more strategic and impactful to customer needs providing Grainger solutions.
- Strategically working, partnering with customers to provide value in helping them manage critical business needs.
- Timely and responsive to customer real time needs.
- Utilized sales force to manage my book of business
- Utilized the Plan to Win, KPI’s, sale reporting to drive sales growth.
- Mentor Grainger: Help teach new hires how to effectively navigate territory to maximize sales results
- E SME Ecommerce Champion: learning new BDP and sharing with my team so they can grow their eshare
- Salesforce champion: learning new BDP and sharing with my team so they can get better in utilizing salesforce
- Part of job development cohorts as corporate sales trainer and also contract enablement manager
- Leadership engagement council representing our team for the region. This council is designed to improve function of our day to day operation.
Field Account Representative
Grainger
11.2016 - 12.2018
- Managed 104 accounts to successful growth: growing the business 25% in 2018
- Utilized the Plan to win to drive my business and sales results
- Finished 2017 at 105%, 2018 at 111% for the year
- 115.5 % in H1 and 108% in H2
- Built strong relationships and identified opportunities with all of my accounts by providing value
- Timely and responsive to customers real time needs
- Utilized sales force to manage my business
- Increased the safety business in 2018 by 35%, keepstock business grew 120% over prior year
- Ecommerce business: 78% of orders coming through an online channel
- Lead with Red Pass sign ups and growing the business in 2018 H1 54% and H2 39%
Sales Manager
MEN'S WEARHOUSE
08.2004 - 11.2016
- Attended sales training and brought best practices leadership back to the company
- Built relationships with customers and the community to establish long-term business growth
- Promptly resolved all customers request, questions and complaints
- Trained all incoming sales team members
- Planned and directed staff training and performance evaluations
- Ensure a high-quality work environment for all employees
- Coach, observe and facilitate the selling process with all retail and tuxedo rentals
- Continuously observe the work performance of my team and supply immediate feedback to all employees when expectations are not met and positive reinforcement when they are
- Consistently recognize good performance and reward accordingly
- Ensure compliance with Safety in the Workplace and all safety guidelines
- Ensure compliance with Anti-Discrimination and Harassments Policy
- Ensuring my store consistently demonstrates the benchmark selling techniques
- Continuously encourages and participates in team selling
- Assist consultants in setting, meeting and maintaining personal volume and statistical sales goals
- Monitor sales and provide feedback to selling personnel
- Guide Wardrobe Consultants to understand customers' needs, expand customers' awareness to their wardrobe needs and show customer appropriate products to meet those needs
- Top Management Team in 2005 & 2009, 2014
- Top CSA Team in 2012
- Top Store Team in 2013, 2015
- Vision Excellence Award in 2015- Top 100 employee in 2015
Education
Bachelor of Science - Business Management, Finance
Marywood University
Scranton, PABachelor of Science - Accounting
Kings College
Wilkes-Barre, PASkills
- Computer Knowledge
- Focused and Persistent
- Positive and Upbeat
- Strong Interpersonal Skills
- Public Speaking
- Empowers high-performing sales teams
- Time Management
- Critical Thinking
- Coachable
- Consistent
- Passionate
- Project Management
Accomplishments
- Top Management Team in 2005 & 2009, 2014
- Top CSA Team in 2012
- Top Store Team in 2013, 2015
- Vision Excellence Award in 2015- Top 100 employee in 2015
- Mentor Grainger: Helped teach new hires how to effectively navigate territory to maximize sales results.
- E SME Ecommerce Champion: learning new BDP and sharing with my team so they can grow their eshare.
- Salesforce champion for current team: learning new BDP and sharing with my team so they can get better in utilizing salesforce
- Part of job development cohorts as corporate sales trainer and also contract enablement manager.
Middleinitial
A.
Timeline
Personal Trainer Intern
LUX Personal Training & Trybe Fitness Boutique
05.2020 - Current
Account Manager-Manufacturing
Grainger
01.2019 - Current
Field Account Representative
Grainger
11.2016 - 12.2018
Sales Manager
MEN'S WEARHOUSE
08.2004 - 11.2016
Bachelor of Science - Business Management, Finance
Marywood University
Bachelor of Science - Accounting
Kings College