Jennifer Jacquet
Grass Valley,California
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server
Aozora Sushi (Closed Business)
04.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for sushi restaurant with social relevancy and intentionality.
Server
Hanami Sushi Restaurant
07.2022 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Shop Manager
S.O.A.P
10.2016 - 10.2018
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Controlled costs by effectively negotiating with vendors, saving $1,000 on budget per year.
Server/Bartender
Lake Wildwood
04.2013 - 01.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Server/Bartender
Old 5 Mile Restaurant
06.2012 - 11.2014
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
Server/Bartender
Tsukiji Sushi Restaurant
03.2008 - 05.2013
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Bartender
Jedidiah's Bar & Grill
06.2005 - 08.2007
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Certificate in Sake Training - Sake Training
Tsukiji Sushi Restaurant
Mill Valley, CA04.2024
Skills
- Highly organized
- Responsible
- Personable team player
- Exceptional customer service
- 10 years in full service and fine dining
- POS system proficiency
- Process improvement
- Cleanliness and orderliness maintenance
- High-volume environment experience
- Alcohol service guidelines adherence
- Calm under pressure
- Strong Work Ethic
- Hospitality service expertise
References
- Janet Wirkner, Manager, Lake Wildwood
- Jon Myer, Owner of Business, Jedidiah's Bar & Grill
- Lena Taij, Owner, Aozora Sushi, 916-995-6557
- Reonne Hazlette, Personal Reference, 530-277-4311
- Eriko, Manager, Hanami Sushi, 530-889-8006
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Timeline
Server
Aozora Sushi (Closed Business)
04.2024 - 08.2024
Server
Hanami Sushi Restaurant
07.2022 - 04.2024
Shop Manager
S.O.A.P
10.2016 - 10.2018
Server/Bartender
Lake Wildwood
04.2013 - 01.2015
Server/Bartender
Old 5 Mile Restaurant
06.2012 - 11.2014
Server/Bartender
Tsukiji Sushi Restaurant
03.2008 - 05.2013
Server/Bartender
Jedidiah's Bar & Grill
06.2005 - 08.2007
Certificate in Sake Training - Sake Training
Tsukiji Sushi Restaurant
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
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