JENNIFER JAMES
Dearborn,Michigan
Summary
Results-oriented professional with expertise in Account Management and Office Administration. Proven ability to build strong client relationships and deliver exceptional service, aligning with organizational values. Committed to leveraging skills in collaborative environments to drive success for clients and the organization.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Account Manager-Commercial
BakerHopp
Harper Woods, Michigan
04.2026 - Current
- Delivered comprehensive policy servicing and underwriting support across multiple accounts. Managed billings, endorsements, and cancellations to streamline operations. Maintained accurate statements of values and insurance summaries, facilitating informed reporting. Conducted underwriting negotiations and remarkets, improving client offerings and satisfaction. Updated vehicle and driver schedules to meet compliance requirements. Reviewed contracts and leases for insurance compliance, mitigating risks effectively. Compiled loss runs and MVRs to uphold compliance standards.
- Managed commercial accounts to strengthen client relationships and enhance satisfaction.
- Developed tailored solutions based on client needs and market trends.
- Coordinated with cross-functional teams to ensure service delivery aligned with expectations.
Account Manager-Commercial
Marsh McLennan Agency
Livonia, Michigan
07.2023 - 04.2026
- Handle comprehensive policy servicing and underwriting support for a $20M+ book of business with two high-net-worth producers, including issuing endorsements, managing billings and cancellations, maintaining statements of values and insurance summaries, conducting remarkets and underwriting negotiations, updating vehicle and driver schedules, processing certificates of insurance, and reviewing contracts and leases for insurance compliance.
- Extracted and organized Loss Runs and MVRs, ensuring regulatory compliance and supporting risk management efforts.
- Completed three years of leadership training, developing skills to effectively manage teams and drive performance.
- Coordinated internal events as part of the Social Committee, fostering employee engagement and collaboration.
Account Manager - Private Client
Marsh McLennan Agency
Livonia, Michigan
04.2019 - 07.2023
- Managed a $4M book of business, specializing in Middle Market and High Net Worth clients; processed all endorsements and policy changes, completed renewal reviews and remarkets, and filed and managed claims from start to resolution.
- Facilitated training sessions for new team members, improving onboarding experience and team integration.
- Collaborated with Hagerty to enhance brand visibility at car shows, engaging attendees and fostering client relationships.
Office Manager
State Farm
Livonia, Michigan
03.2014 - 04.2019
- Processed customer account payments, trained new team members, cross-sold life and banking products, supported marketing through event participation, and acted as liaison between claims adjusters and clients.
- Coordinated daily office operations to ensure smooth workflow and efficiency.
- Managed scheduling and appointment setting for staff and client meetings.
- Oversaw inventory management, including ordering supplies and equipment maintenance.
Skills
- Underwriting assistance
- Policy administration
- Contract review
- Policy renewal management
- Compliance oversight
- Compliance and risk
- Risk mitigation
- Client retention
- Business development
- High attention to detail
- Strong workload management
- Time Management
- High-volume multitasking
- Record management
Certification
- Property and Casualty License
- Life and Health License
- Surplus Lines License
- Total Customer Service Representative
- Personal Commercial Insurance Advisor
- Licensed Insurance Counselor
Timeline
Account Manager-Commercial
BakerHopp
04.2026 - Current
Account Manager-Commercial
Marsh McLennan Agency
07.2023 - 04.2026
Account Manager - Private Client
Marsh McLennan Agency
04.2019 - 07.2023
Office Manager
State Farm
03.2014 - 04.2019