Regional Operations Manager / Underwriter
Wendy Campos
Brookhollow Mortgage Services
San Antonio,TX
1
Language
16
years of professional experience
Strategic mortgage operations leader with 13 years of experience in loan processing, pipeline management, and employee training. Specializes in resolving complex loan issues and enhancing collaboration across teams to deliver accurate, high-quality loans. Expertise in mortgage guidelines, borrower documentation, and operational workflows, with a focus on optimizing processes and improving efficiency.
Work History
Regional Operations Manager / Underwriter
4 Years 6 Months- Guided loan processors in managing full pipelines and prioritizing files to meet operational requirements.
- Trained and supported processors on loan conditions, guidelines, and documentation to enhance workflow best practices.
- Served as a company-wide resource for resolving loan-level issues and coordinating solutions across teams.
- Underwrote loans during overflow to ensure service levels were maintained.
Loan Processor
9 Years- Partnered with borrowers to gather financial documentation, review credit reports, and verify information for accurate completion of mortgage loan applications.
- Evaluated file accuracy and completeness, ensuring thorough support for creditworthiness determinations and underwriting reviews.
- Evaluated file accuracy and completeness to support creditworthiness determinations and underwriting review.
- Collaborated with underwriters to resolve conditions, facilitating timely loan progression toward closing.
Trust Securities Operations Specialist
2 Years 9 Months- Processed dividends and disbursements while establishing accurate cost basis for securities to ensure compliance and financial integrity.
- Created and analyzed statements and reports and coordinated securities deliveries and transfers.
- Created and analyzed financial statements and reports, coordinating securities deliveries and transfers to facilitate timely transactions.
- Researched asset data and maintained organized supporting documentation to enhance accuracy in reporting and auditing.
Education
Bachelor of Business Administration - Finance
Skills
Loan Processing
Underwriting assistance
Mortgage Operations
Pipeline Management
Credit and Document Review
Guideline Interpretation
Processor Training
Issue Resolution
Cross-team collaboration
Loansoft
Microsoft Office
Empower
Sales Force
Personal Information
Title: Regional Operations Manager | Loan Operations
Languages
Spanish
Native or Bilingual
Timeline
Regional Operations Manager / Underwriter
Brookhollow Mortgage Services
05.2022 - CurrentRead More
Loan Processor
Cornerstone Home Lending / CMC Home Lending
04.2013 - 04.2022Read More
Trust Securities Operations Specialist
Frost Bank
07.2010 - 04.2013Read More
The University of Texas at San Antonio
Bachelor of Business Administration from Finance
Read More