Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Jaramillo

Summary

Driven and results-oriented clinical manager with 20+ years of experience, consistently achieving and exceeding organizational goals in patient care, operation efficiency, and team performance. Renowned for a competitive mindset and a relentless pursuit of excellence. I thrive in high-pressure environments, overcoming challenges with strategic solutions and delivering measurable results. Recognized as a top performer who inspires teams to achieve success while maintaining the highest standards of care and compliance

Overview

28
28
years of professional experience

Work History

Manager Medical Clinical Operations

Optum
06.2019 - Current
  • Proven ability to build and nurture strong professional relationships through hiring, mentoring, and managing Care Coordinators.
  • Expertise in fostering collaboration, driving team performance, and aligning staff with organizational goals to ensure high-quality care delivery and operational excellence.
  • Trusted leader with extensive experience managing a team and collaborating with medical directors to ensure optimal patient care outcomes.
  • Known for a strategic approach to problem-solving, unwavering commitment to patient-centered care, and the ability to inspire teams to exceed organizational goals.
  • Known for building strong customer relationships, ensuring compliance with medical standards, and consistently delivering patient-centered solutions and outcomes.
  • Selected and completed Executive Director Mentor Program

Director of Rehabilitation

Brookdale Senior Living Solutions
04.2018 - 04.2019
  • Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
  • Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
  • Promoted and followed facility infection control policies, procedures and OBRA guidelines to improve quality of care for health and safety of residents.
  • Maintained appropriate and adequate staffing and scheduling of residents on caseloads.

Speech Pathologist

ManorCare/RehabCare/ONR
08.2008 - 04.2017
  • Provided Speech Therapy services in a sub-acute setting
  • Identification of patients with speech, cognitive and/or dysphagia needs, evaluations and implementation of appropriate therapy.
  • Increased patient satisfaction by establishing strong rapport and trust through open communication, active listening, and empathy during sessions.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment programs for patients with various speech and language disorders.

Area Manager

Sundance Rehabilitation
05.1997 - 07.1999
  • Managed budgets to align with organizational goals.
  • Responsible for hiring and training of personnel.
  • Supervised various locations, enforcing high-quality standards of operation for 50 FTE.

Education

Master of Arts - Speech-Language Pathology

University of The Pacific
Stockton, CA
08-1993

Bachelor of Science - Speech-Language Pathology

California State University, Sacramento
Sacramento, CA
05-1992

Skills

  • Strategic Planning and Operations
  • Team Leadership & Mentoring
  • Regulatory Compliance (HIPAA, CMS, OSHA)
  • Patient Care Management
  • Client Relationship Management
  • Detail-Oriented
  • Strong Communication and Interpersonal Skills
  • Fosters Trust
  • Competitive
  • Self-Driven
  • Goal Oriented

Timeline

Manager Medical Clinical Operations

Optum
06.2019 - Current

Director of Rehabilitation

Brookdale Senior Living Solutions
04.2018 - 04.2019

Speech Pathologist

ManorCare/RehabCare/ONR
08.2008 - 04.2017

Area Manager

Sundance Rehabilitation
05.1997 - 07.1999

Master of Arts - Speech-Language Pathology

University of The Pacific

Bachelor of Science - Speech-Language Pathology

California State University, Sacramento

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Jennifer Jaramillo