JENNIFER JAY BROOKS
Newport News,VA
Summary
Dynamic and results-driven Administrative Clinical Coordinator with extensive experience in administrative support across diverse industries, specializing in behavioral health and social services. Adept at leading teams, fostering collaboration, and managing complex operations. Highly skilled in building relationships, enhancing communication, and driving initiatives that improve organizational performance. Proven ability to adapt in fast-paced, changing environments, demonstrating strong interpersonal skills and organizational expertise.
Overview
27
27
years of professional experience
Work History
Life Coach Direct Care – Veterans Administration
Newport News, VA
07.2022 - Current
- Collaborate with clients to strengthen life skills and support personal growth
- Facilitate discussions on emotional and interpersonal skills to promote client development
- Conduct assessments to guide clients through life transitions and crises
- Maintain rapport with clients, assisting them in achieving actionable life goals
Admission Clinical Coordinator – Riverside Behavioral Health Hospital
Hampton, VA
11.2016 - 06.2021
- Led patient admission processes and collaborated with medical staff for crisis intervention
- Managed patient intake and insurance verification for smooth admissions
- Coordinated staff schedules and delivered performance improvement training
- Developed operational strategies for consistent quality assurance and superior care delivery
Program Coordinator – Sentara CarePlex
Hampton, VA
04.2016 - 10.2016
- Managed vocational program development for students, collaborating with schools and agencies
- Provided career coaching and job placement support, enhancing student transitions to employment
- Led cross-departmental efforts to ensure program efficiency and meet student needs
Behavioral Health Counselor/Facilitator – Nash UNC Health Care
Rocky Mount, NC
08.2005 - 09.2015
- Delivered crisis intervention and psychosocial assessments for mental health and substance abuse issues
- Developed effective treatment plans in collaboration with hospital staff
- Led crisis intervention training, improving patient care standards
Exceptional Ed. Instructor/Program Facilitator/Guidance Counselor – Nash Rocky Mount Schools
Rocky Mount, NC
09.2002 - 06.2005
- Provided individualized education and counseling for students with special needs
- Collaborated on personalized educational plans (IEPs) to ensure successful outcomes
Social Worker/Program Coordinator – Palmetto Health Hospital
Columbia, SC
12.2000 - 08.2002
- Managed a caseload providing case management and social work services
- Developed and implemented care plans for maternal and child health programs
Clinical Counselor – Palmetto Health Hospital
Columbia, SC
08.1998 - 11.2000
- Coordinated therapy sessions for mental health and substance abuse patients
- Conducted psychological assessments and facilitated support groups
Education
Master of Human Services - Marriage & Family
Liberty University
Lynchburg, VA01.2011
Bachelor of Counseling & Human Services - undefined
Limestone University
Gaffney, SC01.1992
Associate of Criminal Justice - undefined
Midland Technical College
01.1990
Skills
- Collaboration & Teamwork: Lead cross-functional teams to achieve project goals and improve workflows
- Communication: Excellent verbal and written skills, conveying information clearly to diverse audiences
- Flexibility & Adaptability: Navigate shifting priorities and adapt quickly to new challenges
- Initiative & Problem-Solving: Proactive in identifying areas for improvement and implementing effective solutions
- Interpersonal Skills: Strong relationship-building abilities, ensuring a supportive environment
- Organizational & Planning: Expertise in managing multiple projects and prioritizing for timely service delivery
Affiliations
- Certified QMHP Adult & Children – Virginia Board of Counseling
- Member, American College of Healthcare Executives (ACHE)
- Member, National Alliance on Mental Illness (NAMI)
- Graduate, Newport News Police Citizen Academy (2023)
- Graduate, Norfolk FBI Citizen Academy (2024)
LEADERSHIP & COMMUNITY INVOLVEMENT
- Vice-Chair – Link, Inc. Executive Board
- Treasurer – New Beech Grove Women’s Executive Board
Timeline
Life Coach Direct Care – Veterans Administration
07.2022 - Current
Admission Clinical Coordinator – Riverside Behavioral Health Hospital
11.2016 - 06.2021
Program Coordinator – Sentara CarePlex
04.2016 - 10.2016
Behavioral Health Counselor/Facilitator – Nash UNC Health Care
08.2005 - 09.2015
Exceptional Ed. Instructor/Program Facilitator/Guidance Counselor – Nash Rocky Mount Schools
09.2002 - 06.2005
Social Worker/Program Coordinator – Palmetto Health Hospital
12.2000 - 08.2002
Clinical Counselor – Palmetto Health Hospital
08.1998 - 11.2000
Master of Human Services - Marriage & Family
Liberty University
Bachelor of Counseling & Human Services - undefined
Limestone University
Associate of Criminal Justice - undefined
Midland Technical College