Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Jennifer Jenkins

Mobile,AL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Documentation Software Analyst

CPSI
Mobile, AL
05.2023 - Current
  • Conferred with clients regarding patient documentation needs.
  • Prepared reports for clients to maximize their use of Thrive software.
  • Expanded or modified system to improve workflow.
  • Trained users to work with Thrive.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Assisted users with program problems.

Registered Nurse

Infirmary Health Systems
Mobile, AL
06.2020 - 06.2022
  • Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Acted as patient advocate and implemented total patient care through team nursing process.
  • Monitored and managed various treatment and care interventions.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.

Software Implementation Specialist

CPSI
Mobile, AL
02.2019 - 05.2022
  • Communicated with clients to understand system requirements.
  • Provided technical guidance for system troubleshooting.
  • Provided status updates to keep upper management informed and to reach goals.
  • Designed and conducted hardware or software systems testing.
  • Educated users on the use and functionality of Thrive software.

Registered Nurse

Infirmary Health Systems
Mobile, AL
04.2017 - 02.2019
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.

Clinic Registered Nurse

Cardiology Associates
Mobile, AL
11.2013 - 04.2017
  • Coordinated timely refills for patients' prescriptions by obtaining authorizations and transmitting paperwork.
  • Instructed patients and family members on medication and treatment instructions to promote adherence to guidelines.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.

Education

Bachelor of Science - Nursing

University of South Alabama
Mobile, AL
12.2004

MBA - Information Technology Management

Western Governors University
Salt Lake City, UT

Skills

  • Project Documentation
  • Customer Service
  • People Skills
  • Reliable & Trustworthy
  • Good Work Ethic
  • Organizational Skills
  • Friendly, Positive Attitude
  • Relationship Building
  • Active Listening
  • Critical Thinking
  • Planning & Organizing
  • Microsoft Office
  • Conflict Resolution
  • Supervision & Leadership
  • Flexible Schedule
  • Training & Development
  • Computer Skills
  • Patient care documentation
  • Software Documentation
  • Patient documentation
  • Patient care and confidentiality
  • Product Specification Documentation
  • Software Diagnostics
  • Best practices documentation
  • Written documentation
  • Solution documentation
  • Client training
  • Technical issues analysis
  • Technical documents comprehension
  • Software diagnosis
  • Application support
  • Customer service expert
  • Self-Motivated
  • Flexible and Adaptable
  • Organization and Time Management

Certification

  • Certified Informatics Nurse, [Company Name] - American Nurse Credentialing Center, 2021
  • Certified Scrum Product Owner, Scrum Alliance - 2023
  • Registered Nurse License - Alabama with Multi-state allowance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Documentation Software Analyst

CPSI
05.2023 - Current

Registered Nurse

Infirmary Health Systems
06.2020 - 06.2022

Software Implementation Specialist

CPSI
02.2019 - 05.2022

Registered Nurse

Infirmary Health Systems
04.2017 - 02.2019

Clinic Registered Nurse

Cardiology Associates
11.2013 - 04.2017

Bachelor of Science - Nursing

University of South Alabama

MBA - Information Technology Management

Western Governors University

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Jennifer Jenkins