Jennifer Jewell
Summary
Highly-motivated bartender/server with 10+ years of experience. Desire to take on new challenges, aim to deliver exceptional customer service, multitasking and time management abilities. Strong work ethic, adaptability and committed to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Lead Bartender
Tonchin Los Angeles
Los Angeles, California
10.2024 - Current
- Explain menu options to guests, offer suggestions and take orders for food and beverages.
- Provide exceptional customer service to guests, resolving any issues in a professional manner.
- Maintain knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Greet customers and provided water, enhancing initial dining experience.
- Process guest checks using POS system accurately.
- Assist with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Communicate with host, busser and kitchen staff to coordinate timely service and enhance guest satisfaction.
- Monitor inventory levels and ordered supplies to maintain optimal stock availability.
- Train new bartenders on drink preparation and upselling techniques.
- Stock bar with beer, wine, liquor and related supplies.
- Prepare mixed drinks according to standard recipes.
Lead Bartender
Liko’s Tap & Table
Honolulu, HI
07.2021 - 03.2024
- Crafted alcoholic and non-alcoholic beverages following recipe standards to ensure quality and consistency.
- Recommended drink selections tailored to customer preferences, enhancing their overall experience.
- Greeted customers and provided excellent customer service.
- Managed multiple tasks simultaneously in a fast-paced environment, ensuring timely service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Filled ice bins and coolers during shift.
- Remained calm and poised during busy periods. Promoted great customer service to guests.
Server
Wagaya Ramen
Honolulu, HI
01.2019 - 12.2023
- Greeted guests and presented menus, answering questions and making recommendations to enhance their dining experience.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Checked food quality and presentation before serving to ensure customer satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Cleaned tables and chairs to prepare dining area for next customers.
- Prepared and processed payments.
- Performed opening and closing duties, restocking supplies and maintaining cleanliness to create an inviting dining environment.
Server
Izakaya Torae Torae
Honolulu, HI
03.2023 - 09.2023
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu options, offered personalized suggestions, and took orders for food and beverages to enhance guest experience.
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly.
- Executed opening and closing duties, including setting up dining area and restocking supplies, to ensure smooth operation.
- Managed reservations by phone and in person, ensuring accurate scheduling.
- Communicated estimated wait times to customers, managing expectations and improving satisfaction.
Manager on Duty
Homecoming Honolulu
Honolulu, Hawaii
11.2018 - 07.2021
- Greeted customers upon entering store, assessing needs and providing tailored assistance.
- Initiated friendly conversation with customers to determine level of assistance required.
- Provided product information and answered customer questions.
- Started customers' fitting rooms and assisted with sizing, fit, and overall opinion.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Conducted regular stock checks and reported discrepancies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Server
Yakitori Glad
Honolulu, HI
01.2018 - 09.2018
- Took orders from customers accurately and in a timely manner.
- Inspected food for quality and presentation before serving customers.
- Communicated accurate wait times to manage customer expectations.
- Took reservations over phone and in person.
- Stayed informed about daily specials, new menu items, promotions.
- Managed POS terminals to efficiently input orders, split bills, and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
Supervisor
Splash! Hawai’i Kahala
Honolulu, HI
02.2017 - 01.2018
- Supervised daily operations of the store including opening and closing routines, inventory management, stocking shelves, and counting the register.
- Trained new employees on product knowledge and customer service to ensure consistent service standards.
- Resolved customer complaints professionally to enhance satisfaction.
- Greeted customers upon entering the store and provided assistance.
- Provided product information, answered customer questions, and assisted with fitting rooms.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and processed returned merchandise according to company policies.
- Monitored inventory levels daily and steamed restocked items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Hostess
The Original Roy’s Hawai’i Kai
Honolulu, HI
09.2016 - 11.2016
- Greeted guests warmly and promptly seated them to enhance their dining experience.
- Verified reservations and communicated wait times to customers, ensuring clarity and satisfaction.
- Answered telephone to provide dining information and take reservations.
- Accurately recorded customer information into the reservation system.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Assisted in preparing the restaurant for opening and closing shifts.
Education
Associate of Arts - Marketing
Kapiolani Community College/University of HI Community Colleges
05.2022
Henry J Kaiser High School
05.2017
Skills
- Food and beverage service
- Menu knowledge
- Proficient in mixology
- Upselling techniques
- Service prioritization
- Customer service expertise
- Attention to detail
- Teamwork and collaboration
- Conflict resolution
- Excellent judgment
POS System Experience
- Toast
- MobileBytes
- Lavu
- Lightspeed
- Square
- Shopify
Timeline
Lead Bartender
Tonchin Los Angeles
10.2024 - Current
Server
Izakaya Torae Torae
03.2023 - 09.2023
Lead Bartender
Liko’s Tap & Table
07.2021 - 03.2024
Server
Wagaya Ramen
01.2019 - 12.2023
Manager on Duty
Homecoming Honolulu
11.2018 - 07.2021
Server
Yakitori Glad
01.2018 - 09.2018
Supervisor
Splash! Hawai’i Kahala
02.2017 - 01.2018
Hostess
The Original Roy’s Hawai’i Kai
09.2016 - 11.2016
Associate of Arts - Marketing
Kapiolani Community College/University of HI Community Colleges
Henry J Kaiser High School