Saskya Adam
Lemon Butter Seafood and Lounge
Miami,FL
13
years of professional experience
Dedicated to exceptional customer service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Lead Bartender
4 Years 5 Months- Trained and mentored junior bartenders on mixology techniques and customer service skills.
- Streamlined bar processes, improving service speed during peak hours for increased customer satisfaction.
- Established strong relationships with patrons, fostering repeat business through personalized service.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
Member Service Provider
4 Months- Delivered exceptional customer service, ensuring a welcoming environment for all guests.
- Managed lounge operations, optimizing workflow and enhancing guest satisfaction.
- Trained new staff on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of lounge facilities, adhering to safety standards.
- Collaborated with team members to execute daily tasks efficiently and effectively.
- Resolved guest inquiries and complaints promptly, fostering positive experiences.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and follow-up.
- Verified client adherence to service contracts via close monitoring.
Underwriting Assistant
2 Months- Monitored accounts receivable and payable activity for assigned accounts.
- Compiled underwriting data to generate reports for management review, facilitating informed decision-making.
- Verified policyholder financial information to ensure accurate premium calculations, enhancing underwriting precision.
- Performed quality control checks on all documentation prior to submission to ensure accuracy and compliance with company standards.
- Organized documentation for underwriting decisions and summarized findings, streamlining the review process.
- Maintained up-to-date knowledge of insurance regulations, best practices and industry trends.
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
Flight Attendant
9 Years- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and managed medical emergencies during flights, ensuring safety and comfort.
- Facilitated communication between flight deck and cabin crew to ensure smooth operations and enhance passenger experience.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Completed workshops and trainings in customer service, conflict resolution tactics, and safety procedures to maintain compliance with evolving requirements.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout the airport to provide excellent customer service.
- Utilized customer service skills to effectively address and resolve passengers' needs during flights.
- Relayed updates and information to passengers after confirming key details with the pilot.
Administrative Assistant
1 Year 1 Month- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Restocked supplies and placed purchase orders to ensure uninterrupted operations.
- Executed record filing system to enhance document organization and access.
- Scheduled office meetings and client appointments to optimize staff collaboration.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Welcomed visitors to the office, providing assistance and information about the company. and provided general information about the company.
- Composed letters, memos, reports, emails, presentations, and other written correspondence for management staff.
- Updated contact lists regularly when changes occur in employee status or contact information.
Education
Real Estate Salesperson - Real Estate Salesperson
Associate of Science - Medical Assistant
High School Diploma Diploma - Dual Enrollment
Skills
Cocktail Crafting Techniques
Beverage Preparation Briefings
Beverage Safety Standards
Food Safety Regulations
ID Verification
Point of Sale Systems
Beverage Management Software
Inventory Tracking
Emergency Service Management
Health and Safety Training
Customer Service
Issue Resolution
Customer Feedback Collection
Customer Retention Strategies
Decision-Making
Strong Problem Solver
Attention to Detail
Interpersonal Skills
Team collaboration
Listening skills
Relationship Building
Listening skills
Relationship Building
Timeline
Member Service Provider
American Express Centurion Lounge
09.2024 - 01.2025Read More
Underwriting Assistant
State Farm
05.2024 - 07.2024Read More
Lead Bartender
Lemon Butter Seafood and Lounge
02.2022 - 07.2026Read More
Flight Attendant
Delta Air Lines, Inc
04.2014 - 04.2023Read More
Administrative Assistant
Law Offices Of Sean R Whitworth
03.2013 - 04.2014Read More
Www.mbitiontolearn.com
Real Estate Salesperson from Real Estate Salesperson
Read More
Keiser University
Associate of Science from Medical Assistant
Read More
Chapel Hill High School
High School Diploma Diploma from Dual Enrollment
Read More