Jordan Dong
Boston,MA
Summary
Seasoned Nightclub Bartender with a background in high-volume service environments. Possess deep knowledge of cocktail creation, inventory management, and customer relations. Notable strengths include multitasking under pressure, fostering enjoyable bar atmosphere, and consistently delivering top-tier service. Previous roles have seen improved customer satisfaction rates and repeat patronage.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Lead Bartender
PJD Entertainment of Worcester Inc
Worcester, Massachusetts
02.2026 - Current
- Managed fast-paced bar operations during high-volume events and ensured seamless service delivery for over 100+ guests a night.
- Capitalized on high foot traffic by upselling premium spirits and maximizing transaction speed to boost nightly bar revenue.
- Trained new bartenders on drink preparation and customer service standards to enhance team performance and service quality.
- Monitored alcohol consumption to uphold guest safety and promote responsible serving practices. to ensure responsible serving practices were followed.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Executed high-volume cash handling, including operating point of sale system, processing payments, and reconciling daily sales receipts.
Licensed Esthetician
Self Employed Services
Worcester, MA
12.2024 - Current
- Completed advanced training in modern skincare and aesthetic treatments to stay up with trends and deliver popular procedures to clientele.
- Conduct consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
- Kept detailed records of all treatment sessions performed in accordance with state regulations.
- Developed marketing strategies for promoting services through social media channels.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Monitored inventory levels of spa products and restocked as necessary.
- Ensured compliance with health and safety regulations in all treatments.
VIP Cocktail Waitress
PJD Entertainment of Worcester Inc
Worcester, MA
06.2023 - 09.2026
- Delivered prompt and attentive service to guests in a fast-paced bar environment.
- Trained new wait staff on company standards and procedures, enhancing team readiness and service quality.
- Provided exceptional customer service, ensuring guest satisfaction throughout events.
- Fostered connections with patrons to improve guest satisfaction. with new and returning patrons to foster guest satisfaction.
- Provided prompt and attentive service to guests in fast-paced bar environment, contributing to positive guest experiences.
- Assisted in training new wait staff on company standards and procedures.
- Executed accurate cash handling practices while serving customers efficiently, ensuring financial integrity and customer satisfaction.
Education
Gardner High School
Gardner, MASkills
- Cocktail crafting
- High-capacity service
- Speed and accuracy
- Crowd management
- Revenue generation
- Cash handling accuracy
- Customer rapport
- Upselling techniques
- Cash handling
- Compliance management
- Alcohol management
Certification
Relevant Certifications
- TIPS On-premise Alcohol Server Training Certification
Non-relevant Certifications
- Licensed Esthetician under Massachusetts State Board of Cosmetology
- Brow lamination Certification
- Advance permanent makeup Certification specializing in hybrid eyebrows
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Lead Bartender
PJD Entertainment of Worcester Inc
02.2026 - Current
Licensed Esthetician
Self Employed Services
12.2024 - Current
VIP Cocktail Waitress
PJD Entertainment of Worcester Inc
06.2023 - 09.2026
Gardner High School