Jennifer Johns
Middleburg,FL
Summary
Dynamic Certified Pharmacy Technician with extensive experience, proficient in assisting pharmacists with preparing prescriptions and meeting pharmacy and patient needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
Middleburg
10.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Provided exceptional customer service by answering inquiries regarding prescriptions and over-the-counter products.
- Maintained pharmacy cleanliness and organization to ensure a safe working environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Certified Pharmacy Technician
Osteens Pharmacy
Jacksonville Fl
08.2025 - 10.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Conducted regular cleanliness checks of pharmacy work areas and equipment.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
Certified Pharmacy Technician
Walmart
Middleburg Florida
07.2023 - 06.2025
- Maintained inventory levels by restocking shelves and managing expiration dates.
- Handled customer inquiries, providing prompt and courteous service.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Certified Pharmacy Technician
CVS Pharmacy
Lake City, FL
04.2022 - 06.2023
- Participated in training sessions to enhance product knowledge and skills.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Reviewed and verified customer information and insurance provider information.
Licensed Pharmacy Technician
Publix Pharmacy
Fleming Island, FL
08.2021 - 03.2022
- Processed prescription orders with accuracy and attention to detail.
- Enhanced workflow efficiency through process improvements in dispensing practices.
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
- Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
- Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11.2025
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Prescription interpretation
- Advanced math skills
- Empathy and patience
- Drug classification
- Pharmacy operations
Certification
PTCB certified
Timeline
Certified Pharmacy Technician
Walgreens
10.2025 - Current
Certified Pharmacy Technician
Osteens Pharmacy
08.2025 - 10.2025
Certified Pharmacy Technician
Walmart
07.2023 - 06.2025
Certified Pharmacy Technician
CVS Pharmacy
04.2022 - 06.2023
Licensed Pharmacy Technician
Publix Pharmacy
08.2021 - 03.2022
High School Diploma -
Penn Foster Career School