Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Johnson

Pekin,IL

Summary

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Overview

11
11
years of professional experience

Work History

Team Leader

Rivian
06.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Working with operations to ensure timely and efficient delivery of parts needed.
  • Keeping open communication between multiple departments.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Assisted in recruitment to build team of top performers.

Store Manager

Caseys's General Stores
06.2017 - 06.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.

Store Manager

Carroll Auto and Tire
05.2016 - 06.2017
  • Balanced register at beginning and end of shift
  • Inventory and ordering of store products
  • Scheduling of automotive appointments

Second Assistant

Casey's General Store
03.2014 - 05.2016
  • Mentored junior staff members, contributing to their professional development and career advancement.
  • Enhanced workplace morale by fostering a positive and collaborative environment for team members.
  • Provided exceptional customer service by addressing concerns promptly and providing timely resolutions.
  • Flexibility in covering shifts as needed both register and Kitchen
  • Balanced POS system at start of shift.
  • Stocking and Inventory control


Education

High School Diploma -

Eureka High School
Eureka
05-1994

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Flexible schedule
  • Shift scheduling
  • Evaluating employee work
  • Onboarding and orientation
  • Lean manufacturing

Timeline

Team Leader

Rivian
06.2021 - Current

Store Manager

Caseys's General Stores
06.2017 - 06.2021

Store Manager

Carroll Auto and Tire
05.2016 - 06.2017

Second Assistant

Casey's General Store
03.2014 - 05.2016

High School Diploma -

Eureka High School

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