Jennifer Johnston
Romeoville,IL
Summary
Results-driven logistics supervisor with a proven record in transportation management, inventory tracking, and process improvement. Committed to enhancing operational efficiency and ensuring timely delivery to meet client needs.
Overview
12
12
years of professional experience
Work History
Logistics Supervisor
Hassett Logists
Oakbrook Terrace, IL
05.2018 - Current
- Oversaw daily logistics operations to ensure timely delivery of goods.
- Coordinated inventory management processes, reducing discrepancies and improving accuracy.
- Developed training programs for new staff on safety protocols and operational procedures.
- Implemented process improvements that enhanced workflow efficiency across logistics teams.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Managed vendor relationships for cost-effective procurement of goods and services, improving profitability.
- Streamlined inventory management through regular audits, reducing excess stock and minimizing losses.
- Reduced shipping errors by implementing a robust quality control system for accurate order processing.
- Evaluated transportation options to identify the most cost-efficient carriers, saving on shipping expenses.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
Store Manager
Just A Taste Confections
Carol Stream, IL
11.2015 - Current
- Oversaw daily operations ensuring compliance with company standards and policies.
- Managed inventory levels, optimizing stock to minimize waste and ensure product availability.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented promotional strategies that increased customer engagement and sales performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Logistics Operations Specialist
Trifecta Transport
Glen Ellyn, IL
06.2016 - 04.2017
- Coordinated logistics operations to optimize supply chain efficiency and reduce transit times.
- Developed and implemented process improvements enhancing accuracy in order fulfillment and inventory management.
- Analyzed shipping data to identify trends, leading to strategic adjustments in routing and carrier selection.
- Led cross-functional teams to streamline operations, fostering collaboration between warehouse, transportation, and customer service departments.
- Maximized customer satisfaction with timely deliveries by coordinating closely with suppliers, carriers, and distribution centers.
- Achieved cost savings in transportation expenses by negotiating contracts with carriers and optimizing shipping routes.
- Formalized standard operating procedures to improve overall team performance and ensure consistent delivery of high-quality service to clients.
- Developed risk management plans to proactively address potential issues in the supply chain, ensuring minimal impact on business operations.
Commercial Customer Service Representative
McCollister's Transportation Group Inc.
West Chicago, IL
12.2014 - 02.2016
- Managed customer inquiries and resolved issues to enhance satisfaction and retention.
- Processed orders efficiently using transportation management systems to streamline operations.
- Coordinated communication between clients and internal teams to ensure service accuracy.
- Developed training materials for new representatives, fostering a culture of continuous improvement.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Maintained organized records of client transactions, facilitating easy access to account information when needed.
- Served as a liaison between clients and internal teams such as billing or technical support.
- Coordinated with other departments to ensure seamless integration of services for commercial customers.
- Handled escalated customer complaints professionally, working towards mutually beneficial resolutions while preserving company reputation.
- Streamlined communications for increased efficiency, utilizing email and phone calls to maintain contact with clients.
Education
No Degree - Business
College of DuPage
Glen Ellyn, ILSkills
- Logistics coordination
- Transportation management
- Delivery scheduling
- Inventory tracking
- Freight negotiation
- Training employees
- SOP compliance
Timeline
Logistics Supervisor
Hassett Logists
05.2018 - Current
Logistics Operations Specialist
Trifecta Transport
06.2016 - 04.2017
Store Manager
Just A Taste Confections
11.2015 - Current
Commercial Customer Service Representative
McCollister's Transportation Group Inc.
12.2014 - 02.2016
No Degree - Business
College of DuPage