Jennifer Jones
ROSWELL,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/Inside Sales
LightBulb Depot
12.2020 - Current
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Delivered superior customer service to retain existing customers and attract future customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Account Manager/Customer Service Specialist
EcoInsight
11.2013 - 11.2020
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Balanced up to [Number] accounts simultaneously, maintaining regular contact and professional relationships with each.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Listened to clients and assisted with navigation of complex systems involved in [Type] transactions.
Education
Associate of Arts - Liberal Arts
Saint Leo University
Saint Leo, FL05.2010
Skills
- Client Rapport-Building
- Customer Implementation Support
- Effective Customer Communication
- Personable Demeanor
- Positive Rapport-Building
Additional Information
US Army Veteran (honorable discharge)
Timeline
Customer Service Representative/Inside Sales
LightBulb Depot
12.2020 - Current
Account Manager/Customer Service Specialist
EcoInsight
11.2013 - 11.2020
Associate of Arts - Liberal Arts
Saint Leo University
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