Jennifer Jones
Pearland,TX
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Resource Director
Creekside Alzheimer’s Special Care Center
07.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Director of Business Development
Light Heart Memory Care
01.2022 - 07.2024
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
- Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
- Cultivated strong relationships with key stakeholders both internally and externally to optimize collaboration efforts across departments.
- Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.
- Spearheaded client retention efforts by providing exceptional service and fostering long-term professional relationships built on trust and mutual respect.
- Generated significant revenue growth with the implementation of innovative marketing campaigns.
- Secured new partnerships by identifying and pursuing potential collaborators within various industries.
- Established and maintained highly effective relationships with clients and industry partners to drive
- Communicated directly with customers and partners to build strong business networks and relationships.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Catering Manager
Adair downtown
01.2020 - 04.2022
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Designed catering packages to increase sales and customer experience.
- Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Participated in industry conferences and networking events to stay current on trends within the catering sector continually.
- Handled payment collection and payroll of Number employees.
- Secured high-profile contracts, expanding company's market presence and reputation.
Server/Takeaway/Certified Trainer/ Bartender
OUTBACK STEAKHOUSE
04.2015 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
High School Diploma -
Acadiana High
Lafayette, LAAssociate Of Applied Science -
South Louisiana Community College
Lafayette, LA02.2015
Skills
- Strategic planning
- Market analysis
- Customer relationship management
- Business development
- Sales strategy
- Networking skills
- Lead generation
- Sales training and leadership
- Revenue growth
- Pricing strategy
- Social media marketing
- CRM software
- Sales team supervision
- Competitor analysis
- Cold calling
Certification
- TABC
- Food Handler
- Certified Dementia Practitioner
- Certified Assistant Living Management
Accomplishments
- Business Development:
•Profit Growth Development
Affiliations
• CAP of Greater Pearland Board Member - 04/2022 to Current
Timeline
Community Resource Director
Creekside Alzheimer’s Special Care Center
07.2024 - Current
Director of Business Development
Light Heart Memory Care
01.2022 - 07.2024
Catering Manager
Adair downtown
01.2020 - 04.2022
Server/Takeaway/Certified Trainer/ Bartender
OUTBACK STEAKHOUSE
04.2015 - 03.2022
High School Diploma -
Acadiana High
Associate Of Applied Science -
South Louisiana Community College
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