Jennifer Jones
Rockport,TX
Summary
Experienced and results-driven.
Credit, Collections, and Accounts Receivable Manager with over 20 years of progressive leadership in credit management, collections, cash application, and account analytics. Two years of successfully leading the Group Records team.
Proven expertise in risk analysis, reconciliations, trade deductions, and process optimization. Adept at building and managing high-performing teams, improving DSO and DDO metrics, and driving financial process improvements. Highly skilled in customer service, both internal and external, and proficient in a wide range of financial systems and tools.
Overview
17
17
years of professional experience
Work History
Manager, Billing & Group Records
Quartz Health Benefits
01.2021 - Current
- Lead billing and Group Record operations, including ASO and premium invoicing, collections, cash receipts, group enrollments, and HIM operations.
- Supervise 12 team members and provide direction for process improvement across cross-functional departments.
- Manage month-end reconciliations, premium cycles, delinquency, termination processes, and 1095 annual processing for Billing department. Manage group enrollment, ID card distribution, and group terminations for Group Records department.
- Liaise with external collection agencies and ensure HIPAA compliance.
- Oversee appeal resolution and retroactive billing adjustments.
- Keep all aspects of the department in line with corporate financial and strategic goals.
Accounts Receivable Manager
Russell Stover Chocolates
01.2018 - 01.2021
- Managed a team of 10 with responsibility for A/R processes including collections, deductions, and cash application.
- Responsible for risk analysis, decision making, establishing processes and procedures, bad debt reserve, and all departmental reporting, pricing, and billing.
- Oversaw $150M in receivables, maintained DSO targets, and ensured accurate credit evaluations using Credit Safe and CreditRiskMonitor.
- Coordinated broker commission and royalty payment reconciliations.
- Led process documentation and department performance reporting.
Credit & Collections Manager
Custom Truck One Source
01.2017 - 01.2018
- Managed credit operations across three divisions with $50M in receivables and 7,000 accounts.
- Directed 6 team members within three different departments and implemented training programs for new collectors.
- Created company-wide credit & collections policy and internal performance dashboards.
- Oversaw relationships with legal and external collection agencies.
A/R – Deductions Manager
Dairy Farmers of America
01.2008 - 01.2016
- Directed deduction management processes, reducing balance from $10M to $3M.
- Built and led a new deductions department; implemented MEI trade management software.
- Directed three team members and handled all personnel hiring and performance reviews.
- Conducted external audits and managed relationships with 20+ brokers.
- Managed international deduction collections and ensured compliance with export protocols.
- Responsible for all departmental reconciliations, reporting, budgeting, and establishing departmental KPIs.
Education
Graduate Degree - General Business Leadership
Capella University
Minneapolis, MN01.2017
Undergraduate Degree - General Business Management
Park University
Parkville, MO01.2007
Skills
- Credit risk analysis and management
- Accounts receivable and collections
- Cash application and reconciliation
- Deductions and trade rebates
- Financial auditing and reporting
- Team leadership and staff development
- Process improvement and KPI management
- Customer service and client relations
- Group enrollment
- Regulations
- Audit
Timeline
Manager, Billing & Group Records
Quartz Health Benefits
01.2021 - Current
Accounts Receivable Manager
Russell Stover Chocolates
01.2018 - 01.2021
Credit & Collections Manager
Custom Truck One Source
01.2017 - 01.2018
A/R – Deductions Manager
Dairy Farmers of America
01.2008 - 01.2016
Graduate Degree - General Business Leadership
Capella University
Undergraduate Degree - General Business Management
Park University
Similar Profiles
Lacresha WrightLacresha Wright
Customer Success Representative at Quartz Health BenefitsCustomer Success Representative at Quartz Health Benefits
Ryan DavisRyan Davis
Business Analyst, Benefit Configuration at Quartz Health SolutionsBusiness Analyst, Benefit Configuration at Quartz Health Solutions
Natalie HalbrooksNatalie Halbrooks
Senior Program Coordinator, Medical Management Operations at Quartz Health SolutionsSenior Program Coordinator, Medical Management Operations at Quartz Health Solutions
Courtney HaleyCourtney Haley
Certified Registered Dental Hygienist at Epic Smiles of ConroeCertified Registered Dental Hygienist at Epic Smiles of Conroe
Shyan MorenoShyan Moreno
Medical Office Specialist at Family MedicineMedical Office Specialist at Family Medicine