Jennifer Jones
Knoxville
Summary
Proactive Access Control Specialist experienced in training staff on emergency response and access control procedures, which improved safety awareness and operational efficiency. Innovated technological enhancements through hands-on experience with emerging technologies, driving productivity and problem-solving in fast-paced environments. Organized and dependable with strong problem-solving abilities and effective communication skills, contributing to team success and advancing organizational objectives.
Overview
23
23
years of professional experience
Work History
Access Control Specialist
Public Building Authority
Knoxville, TN
07.2003 - Current
- Monitored access points to ensure compliance with security protocols and building regulations.
- Conducted regular inspections of facilities to identify security vulnerabilities and recommend improvements.
- Trained staff on access control procedures and emergency response protocols to enhance safety awareness.
- Developed and implemented standard operating procedures for access management systems, improving efficiency.
- Collaborated with law enforcement agencies to coordinate responses to security incidents and threats.
- Analyzed access control data to identify trends, enhancing overall security measures across facilities.
- Led initiatives to upgrade access control technologies, resulting in increased operational effectiveness and safety compliance.
- Mentored junior staff in best practices for security management, fostering a culture of continuous improvement within the team.
- Generated comprehensive reports detailing analysis of facility vulnerabilities, recommending strategic improvements for bolstering overall security posture.
- Established clear lines of communication between various internal departments for sharing information about relevant personnel changes affecting facility access rights and permissions.
- Streamlined access management processes with the implementation of a centralized database for managing personnel clearances and facility access.
- Served as liaison between facilities managers, HR departments, and security teams to ensure seamless communication in regards to personnel changes affecting building access permissions.
- Implemented regular system updates and software patches to maintain compatibility with evolving technological standards in the access control industry.
- Performed troubleshooting tasks on faulty hardware components related to door locking mechanisms or card reader devices, minimizing downtime due to technical issues.
- Implemented effective emergency response plans in coordination with local law enforcement agencies for addressing potential security breaches or incidents related to building entry points.
- Improved employee safety by conducting thorough risk assessments and developing appropriate access control measures.
- Enhanced security by implementing access control systems and procedures in various facilities.
- Conducted regular audits of access records and badge inventories to maintain accurate account of active users within the system.
- Monitored property regularly to identify and report any unlawful activities observed.
- Prepared and maintained records and documentation pertaining to incidents.
- Coordinated with third-party vendors for timely maintenance and repair of security systems equipment, ensuring optimal functionality at all times.
- Optimized visitor management protocols to maintain order while ensuring efficient guest processing times.
- Maintained safety by neutralizing situations with calmness and effective communication skills.
- Proactively identified potential security risks by staying informed on emerging threats or trends related to unauthorized entry methods and countermeasures.
- Worked alongside project managers during construction phases of new facilities to ensure proper integration of access control infrastructure into overall building design.
- Ensured facility security by diligently checking identifications of all individuals entering and exiting.
- Examined complaints in detail and documented all findings to ensure proper follow-up.
- Completed hourly patrols of facility, grounds and perimeter.
- Screened bags with physical inspections, wands, and x-ray technology.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Investigated suspicious activities and persons to maintain security of premises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Distributed access cards to authorized personnel to effectively manage and monitor facility access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
High School Diploma -
Jefferson County High School
Dandridge, TNSkills
- Access control systems
- Access control software
- Access control hardware
- Visitor management
- Physical security expertise
- Incident investigation
- Emergency response planning
- Data analysis
- Record maintenance
- Critical thinking
- Organizational skills
- Teamwork and collaboration
- Customer service
- Honest and dependable
Timeline
Access Control Specialist
Public Building Authority
07.2003 - Current
High School Diploma -
Jefferson County High School