Michael Eagan
San Antonio
Summary
Experienced security professional specializing in security system integration and access control. Skilled in compliance monitoring and safety protocol enforcement, ensuring exceptional customer service. Knowledgeable in facility and asset security practices, with strong attention to detail and problem-solving capabilities. Trained in defensive tactics and conflict de-escalation techniques.
Overview
22
22
years of professional experience
Work History
Access Control Specialist
Sitemetric
San Antonio
02.2026 - 04.2026
- Monitored access points to uphold security compliance, enhancing safety protocols.
- Conducted regular inspections of access control systems and equipment functionality.
- Managed visitor logs and maintained accurate records of personnel access to support security operations.
- Responded promptly to access-related incidents and resolved issues effectively.
- Enforced policies regarding unauthorized access, documenting violations to strengthen security measures.
Lead Transportation Security Officer
Transportation Security Administration, TSA
San Antonio
08.2010 - 04.2026
- Supervised security screening operations to ensure compliance with federal regulations.
- Trained and mentored new Transportation Security Officers on screening procedures.
- Responded to security breaches by implementing emergency protocols effectively.
- Communicated with staff to enforce standard operating procedures and safety measures.
- Monitored and conducted passenger screening.
- Executed emergency response protocols to mitigate potential threats against transportation infrastructure or personnel.
- Conducted baggage inspections for prohibited items using x-ray machines and detection systems to ensure compliance with security regulations.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Upheld strong customer service standards while completing screenings.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings, and cargo.
- Coordinated passenger traffic flow through security checkpoints to enhance efficiency and minimize wait times.
- Operated security equipment for screenings using hand wands and X-ray machines.
- Searched individuals and baggage for weapons and other prohibited items.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
Transportation Security Officer
Transportation Security Administration, TSA
San Antonio
05.2004 - 08.2010
- Screen passengers and luggage for prohibited items and dangerous materials.
- Enforce security protocols and regulations during passenger screening processes.
- Collaborate with team members to maintain a secure airport environment.
- Provide clear instructions to travelers regarding security procedures and requirements.
- Respond promptly to security incidents and alarms in a calm manner.
- Train new officers on screening techniques and operational procedures effectively.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Deescalated difficult customer service encounters through effective problem-solving skills.
- Guarded restricted areas to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Searched individuals and baggage for weapons and other prohibited items.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Operated controls on explosive detection system to manipulate and clear images.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Responded quickly in emergency situations by utilizing appropriate safety protocols.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Communicated with team members to ensure efficient execution of duties under pressure.
- Conducted regular drills to enhance preparedness for potential security threats.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Verified identification documents such as passports and driver's licenses prior to boarding aircraft.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
Education
Bachelor of Arts - Public Administration
University of San Francisco
San Francisco, CA01-2000
Skills
- Security protocols
- Customer service
- Conflict resolution
- Physical security expertise
- Perimeter security
- Card Access systems
- Security system integration
- Biometric systems
- Access control systems
- Security training
- Alarm monitoring
Timeline
Access Control Specialist
Sitemetric
02.2026 - 04.2026
Lead Transportation Security Officer
Transportation Security Administration, TSA
08.2010 - 04.2026
Transportation Security Officer
Transportation Security Administration, TSA
05.2004 - 08.2010
Bachelor of Arts - Public Administration
University of San Francisco