Jennifer Jones
Caregiver /assistant office manager
St. George,UT
Summary
Dynamic Front Office Assistant at Jeffery B Jones D.D.S. with exceptional administrative skills and a proven track record in optimizing patient scheduling and enhancing customer satisfaction. Adept at cash handling and problem-solving, I streamlined operations, significantly reducing wait times and fostering a welcoming environment for clients.
Overview
19
19
years of professional experience
Work History
Caregiver
Jeffery Jones
St. George, UT
11.2024 - Current
- Assisted clients with daily living activities to enhance overall well-being.
- Monitored client health and documented changes for caregiver team.
- Provided companionship and emotional support to improve client quality of life.
- Developed personalized care plans in collaboration with healthcare professionals.
- Ensured safety and comfort by maintaining clean and organized living spaces.
- Implemented feedback from clients to refine care strategies and services provided.
- Coordinated with family members to address client needs and preferences effectively.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Front Office Assistant
Jeffery B Jones D.D.S.
redwood City , CA
02.2016 - 08.2019
- Managed patient scheduling and appointment reminders to optimize office efficiency.
- Provided exceptional front desk support, addressing patient inquiries and concerns promptly.
- Maintained accurate patient records using electronic health record systems.
- Assisted with insurance verification processes, ensuring compliance with policies.
- Coordinated communication between patients and dental team for seamless service delivery.
- Organized office supplies and maintained inventory levels to support daily operations.
- Streamlined check-in/check-out procedures to enhance patient experience and reduce wait times.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Reviewed and updated customer information in database for accuracy.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Massage Therapist
Self Employed
Bay Area , CA
08.2007 - 08.2014
- Provided personalized massage therapy sessions tailored to client needs and preferences.
- Maintained cleanliness and organization of treatment space to promote a safe environment.
- Utilized various massage techniques to alleviate pain and enhance relaxation for clients.
- Developed strong client relationships through effective communication and empathetic listening.
- Educated clients on self-care techniques to support ongoing wellness outside of sessions.
- Managed scheduling, invoicing, and marketing efforts to grow clientele effectively.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
- Pioneered mobile massage service for elderly and immobile clients, extending wellness benefits to wider community segment.
- Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
Education
General Education
General Education
Associate of Science - Holistic Health
04-2003
Skills
Listening skills
File organization
Problem-solving skills
Time management
Administrative skills
Scheduling appointments
Cash handling
Reception duties
Appointment setting
Patient charting
Timeline
Caregiver - Jeffery Jones
11.2024 - Current
Front Office Assistant - Jeffery B Jones D.D.S.
02.2016 - 08.2019
Massage Therapist - Self Employed
08.2007 - 08.2014
Diablo Valley College - , General Education
Canada College - , General Education
National Holistic Institute - Associate of Science, Holistic Health