Puff, word, excel, ppt
Jennifer Jones Santos
Lacey,WA
Summary
Dynamic and customer-focused professional with a proven track record at Nisqually Market, excelling in food safety and customer engagement. Recognized for enhancing customer satisfaction through effective communication and meticulous order preparation. Committed to maintaining high standards of cleanliness and sanitation while fostering a collaborative team environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deli Associate
Nisqually Market
07.2024 - Current
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Receiver/stocker/sales Associate
Lowes Home Improvment
08.2022 - 06.2024
- Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Kept work areas clean, safe, and organized.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Restocked products and rotated items according to standard procedures.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Increased efficiency in the receiving process by implementing new inventory management systems.
- Trained new employees on receiving procedures, improving overall team performance.
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
- Coordinated with other departments for seamless integration of received goods into various operations.
- Improved communication with suppliers, resulting in better coordination of incoming shipments.
Cashier
Ollies Bargain Outlet
08.2021 - 02.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Sales Associate
Salvation Army Thrift Store
06.2019 - 02.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Engineer
Courtyard/Residence Inn by Marriott
08.2013 - 06.2017
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Provided input to team lead regarding areas for process and procedural improvement.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
Education
High School Diploma - Academic
Inanarajan High
Inarajan,Guam05-1987
Skills
Proper food handling
Food safety
Meat cutting
Customer engagement
Cooking
Workplace safety
Safe food handling
Cleaning and sanitizing
Cleanliness and sanitation
Register operations
Reliability and punctuality
Product presentation
Merchandising displays
Order taking accuracy
Cash handling proficiency
Stock rotation
Sanitation practices
Equipment safety
Upselling strategies
Inventory rotation
Portion control
Sales proficiency
Product sampling
POS system operation
Equipment use
Allergen awareness
Product merchandising
Point of sale proficiency
Menu planning assistance
Shrink control
Hospitality and accommodation
Honesty and integrity
Customer service
Data entry
Strong work ethic
Product knowledge
Verbal and written communication
Pricing and shelf labeling
Work area maintenance
Cash register operation
Upselling
Equipment monitoring
Ordering procedures
ServSafe certification
Machine safety
Deli equipment operation
Teamwork
Listening skills
Teamwork and collaboration
Hygiene practices
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
Software
Certification
Fork lyft, OP, electric pallet jack
Timeline
Deli Associate
Nisqually Market
07.2024 - Current
Fork lyft, OP, electric pallet jack
04-2023
Receiver/stocker/sales Associate
Lowes Home Improvment
08.2022 - 06.2024
Cashier
Ollies Bargain Outlet
08.2021 - 02.2022
Sales Associate
Salvation Army Thrift Store
06.2019 - 02.2020
Engineer
Courtyard/Residence Inn by Marriott
08.2013 - 06.2017
High School Diploma - Academic
Inanarajan High