Jennifer Jordan
Orlando,FL
Summary
Forward-thinking leader skilled at building and driving diverse global teams towards success through efficient methodologies. Demonstrated expertise in cultivating and managing resources to meet and exceed demanding targets while still maintaining day to day activities. Extremely well-versed in SaaS and Professional Services standards. Highly collaborative executive that gets the job done through hard work, perseverance, calculated prioritization, and proactive analysis.
Overview
9
9
years of professional experience
Work History
Senior Director Services Operations
Aris Global
06.2022 - Current
- Direct management of PMO and PreSales teams.
- Cost, Margin, and Estimation analysis to bring outdated information into alignment across multiple systems.
- New company acquisition onboarding and training.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Close collaboration with Commercial, Marketing, Support, Product, Services, CSMs, and BizAps Teams.
- Contributing member of Executive Leadership Team.
- Defined, revised, trained, and globally implemented operational policies and processes.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
Director Services Operations
Aris Global
02.2022 - 06.2022
- Full PSA optimization and process analysis with 30/60/90 day outlook and detailed project plans
- Reduced operational risks of nearly 700 global resources while organizing data to forecast performance trends.
- Led change and transformation across critical areas to deliver benefits and align with company short and long-term goals.
- Defined, revised, and globally implemented operational policies and processes.
- Observed individual strengths of team members and initiated mentoring program to improve areas of weakness, while also encouraging career growth.
- Leveraged analytics to make data-driven and informed decisions about site operations
- Conducted daily site audits to identify successes and failures and formulate improvement plans
Senior IT Project Manager
SeaWorld Parks and Entertainment
08.2021 - 02.2022
- Provided detailed project status updates to stakeholders and executive management.
- Guided and oversaw project requirements with critical department heads to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Negotiated and managed third-party contracts related to project deliverables.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Budget and financial planning of OPEX and CAPEX for over 6M.
Project Management Team Lead and Senior PM
Upland Software
12.2014 - 01.2021
- Management of resource allocations, KPIs, and project deliverables globally across 3 teams and 20+ resources
- Forecast and Rev Rec ownership with weekly Finance and Executive updates
- Enterprise global project implementations with complex integrations, timelines, and phased roll-outs
- SOW scope and estimate contributor
- Daily cross-functional collaboration with Sales, Product, Support, CSMs, and Executive Teams
Education
Bachelor of Science - Business Marketing, Communications
San Jose State University
San Jose, CA05.2006
Skills
- Annual Budgeting
- Vendor Management
- Strategic Planning and Execution
- Collaborative Cross-Functional Communicator
- Process Efficiency and Optimization
- Executive Level Decision Making
- Global Process Implementation
- Personable and Professional with great Soft Skills
- Hyper Organized and Detail-Oriented
SOFTWARE TOOLS
- Confluence
- Support Systems
- PSA Systems
- OpenAir
- Tenrox
- Salesforce
- Zendesk
- Jira
- TABS Analytics
- MSFT Project
- Visio
- Mural
Timeline
Senior Director Services Operations
Aris Global
06.2022 - Current
Director Services Operations
Aris Global
02.2022 - 06.2022
Senior IT Project Manager
SeaWorld Parks and Entertainment
08.2021 - 02.2022
Project Management Team Lead and Senior PM
Upland Software
12.2014 - 01.2021
Bachelor of Science - Business Marketing, Communications
San Jose State University
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