Jennifer Joy
Madison,AL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Second Shift Team Lead CPhT Level IV
Huntsville Hospital
Huntsville, AL
04.2015 - Current
- Coordinating the working of the pharmacy staff of 10
- Foster a positive work culture by promoting collaboration, open communication, and effective problem-solving with management and peers
- Partner with pharmacists to enhance medication safety within the pharmacy setting
- Use Cerner, excel, word, and Microsoft
- Answer the phones and transfer calls to appropriate units
- Maintain orderly medication delivery schedule to relative floors and dispense narcotics to pyxis machines
- Clean HEMSI and RSI kits using the kit check machine and Emergency boxes attached to OR Pyxis
- Utilize proper troubleshooting techniques to resolve technical problems for hospital staff while multi-tasking other roles within the largest inpatient pharmacy in north Alabama
- Request field technicians to repair broken Pyxis machines
Certified Pharmacy Technician
Target NW Pharmacy
Huntsville, AL
07.2007 - 04.2015
- Filling, typing, and filing prescriptions
- Verifying insurance eligibility, billing Medicare B
- Answering telephones and cashiering
- Provided exceptional customer service in a fast-paced retail pharmacy environment
- Demonstrated leadership skills by supervising a dedicated team of technicians, ensuring smooth operations and a collaborative work environment
- Implemented efficient inventory management practices to maintain accurate stock levels, optimizing medication dispensing and minimizing errors
- Developed staff schedules that adhered to regulatory requirements while effectively managing workload distribution
Pharmacy Technician
Vons Pharmacy
Thousand Oaks, CA
02.2006 - 07.2007
- Filling, typing, and filing prescriptions
- Verifying insurance eligibility and resolving insurance disputes
- Answering telephones, cashiering, customer service
- Filling out and submitting TARS requests
- Proactively addressed customer needs, ensuring positive outcomes and overall satisfaction
- Maintained effective communication channels to promptly resolve issues
- Handled accounting and money services responsibilities with precision and accuracy
Pharmacy Technician
Rite Aid Pharmacy
Canoga Park, CA
08.1996 - 02.2006
- Filling, typing, and filing prescriptions
- Verifying insurance eligibility
- Answering telephones, cashiering, and customer service
Education
Bachelor of Science - Child Development
California State University at Northridge (CSUN)
05.2007
Intern
CSUN Early Child Development School
05.2007
Associate of Arts - Child Development, Minor: Nursing
Moorpark Community College
12.2004
Skills
- Worked in all areas of pharmacy—hospital, retail,inpatient outpatient
- Supervised a team of ten
- Did insurance verification and prior authorization
- Answered phones for questions from patients, doctors and nurses
- Worked several computer systems
- Team building and motivation expertise
- Decision-making capabilities
- Strong leadership
- Production Reporting
- Equipment Troubleshooting
- Customer Service Management
- Quality Inspections
- Staff Training and Development
- Problem-Solving
- Technical Support
- Flexible Schedule
- Motivational Leadership
- Client Support
- Role Modeling
- Safety processes and procedures
- Team Collaboration and Leadership
- Cash handling
- Inventory Counts
- Rules Enforcement
- Shift Paperwork Completion
- Issue Resolution
- Professional Appearance
- Positive Attitude
- Creative Problem-Solving
- Interpersonal Relations
- Complaint resolution
- Policy Enforcement
- Conflict Resolution
- Diplomatic and Fair
- Policy and Procedure Enforcement
- Strong verbal and written communication
- Training Assistance
- Security Procedures Adherence
- Staff Development
Certification
Certified Pharmacy Technician, CPhT, 12/01/12, Experienced in dosing calculations, medication safety, and pharmacy law., Utilized pharmaceutical knowledge to drive positive workplace improvements.
Timeline
Second Shift Team Lead CPhT Level IV
Huntsville Hospital
04.2015 - Current
Certified Pharmacy Technician
Target NW Pharmacy
07.2007 - 04.2015
Pharmacy Technician
Vons Pharmacy
02.2006 - 07.2007
Pharmacy Technician
Rite Aid Pharmacy
08.1996 - 02.2006
Bachelor of Science - Child Development
California State University at Northridge (CSUN)
Intern
CSUN Early Child Development School
Associate of Arts - Child Development, Minor: Nursing
Moorpark Community College