Jennifer Joy
Lincoln
Summary
Accomplished leader with a strong background in the plumbing industry. Known for effective communication and relationship management, contributing to improved team dynamics and enhanced client loyalty. Ready to apply proven decision-making skills to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Director of Decorative Showroom Sales
VCM Plumbing Solutions
03.2023 - Current
- Mentored staff, fostering professional development and knowledge sharing among team members.
- Enhanced team collaboration through regular communication and goal setting.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Improved efficiency with strategic planning, resource allocation, and time management practices.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Inside Sales Representative
VCM Plumbing Solutions
05.2019 - 02.2022
- Leveraged CRM software to manage leads, track sales activities, and optimize customer interactions.
- Streamlined sales processes, resulting in improved efficiency and enhanced customer satisfaction.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Inside Sales Representative
Covenant Sales, LLC
05.2009 - 05.2019
- Answered customers' questions regarding products, prices, and availability.
- Used CRM software to maintain detailed contact logs and account records.
- Attended meeting and sales events to learn latest developments and gain product knowledge.
- Enhanced customer retention by offering tailored solutions to address unique needs, resulting in increased loyalty.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Served customers with knowledgeable, friendly support.
Education
Business Management
University of Alabama At Birmingham
Birmingham, ALSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Project coordination
Affiliations
Greater Birmingham Association of Home Bulders - 2026 Board Member
Professional Women in Building - 2026 Chair
Timeline
Director of Decorative Showroom Sales
VCM Plumbing Solutions
03.2023 - Current
Inside Sales Representative
VCM Plumbing Solutions
05.2019 - 02.2022
Inside Sales Representative
Covenant Sales, LLC
05.2009 - 05.2019
Business Management
University of Alabama At Birmingham