Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
Certification
Timeline
Generic

JENNIFER KASOUF

Powell,USA

Summary

Dynamic licensed sales representative with a proven track record at Fetch Pet Insurance, excelling in client needs assessment and effective communication. Achieved significant revenue growth by strategically identifying customer solutions. Strong problem-solving skills complemented by extensive insurance knowledge, fostering lasting relationships and enhancing customer satisfaction.

Overview

23
23
years of professional experience
1
1
Certification

Work History

LICENSED SALES REPRESENTATIVE

FETCH PET INSURANCE
Columbus, OH
01.2022 - Current
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Maintained accurate records of all sales and prospecting activities.
  • Provided technical support for customers using the company's products or services.

LICENSED SERVICE LEAD

Root Insurance
03.2019 - 01.2022
  • Licensed insurance agent in 34 states.
  • Responsible for all licensed endorsements for all policyholders.
  • Responsible for handling cancellation of existing polices.
  • Handle all escalated calls from Customer Service Representatives.
  • Coach Customer Service Representatives on all job-related transactions.
  • Created a process of coaching for Chat Representatives.
  • Train all new licensed service leads on all agent processes and insurance laws.
  • Handle all Department of Insurance and Better Business Bureau complaints.

INSURANCE SERVICES ANALYST

NATIONWIDE MUTUAL INSURANCE COMPANY
Grandview, Ohio
11.2016 - 03.2019
  • Serving the Nationwide members, agents, and Lienholders on policy inquiries regarding Auto, Home, and Umbrella Policies.
  • Effectively meet or exceed business unit expectations around performance metrics (KPIs) and Quality expectations.
  • Active part in Root Cause Problem Solving since February 2017, identifying opportunities and gaps and solutioning for stronger team results.
  • Serve as the Change Ninja for my team where I served as a single point of contact for major upcoming changes directly impacting team and business unit.
  • Lead Member of Engagement team for department initiatives to help drive strong business unit engagement.

RESTAURANT EXPERIENCE AND CUST

LOCAL RESTAURANTS, COLUMBUS, OH
Columbus, Ohio
01.2002 - 11.2016
  • Oversite of restaurant staff, including, bar, waiters and kitchen.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers in face-to-face conversations.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Identified needs of customers promptly and efficiently.

Education

Veterinary Technology -

COLUMBUS STATE COMMUNITY COLLEGE
Columbus, Ohio
09.2003

JAMESVILLE-DEWITT HIGH SCHOOL
DeWitt, New York

Skills

  • Sales strategy
  • Customer relationship management
  • Effective communication
  • Client needs assessment
  • Problem solving
  • Technical support
  • Insurance knowledge
  • Policy writing
  • Record keeping

Accomplishments

  • Licensed Agent in Property and Casualty
  • Promoted from Insurance Service Representative II to Insurance Service Analyst III
  • Serve as the Change Ninja for my team where I served as a single point of contact for major upcoming changes.
  • Lead Member of Engagement team for Department initiatives to help drive strong business unit engagement.
  • Recognized by management for quality and received a Customer Service Award.

Community Service

  • Volunteer for multiple animal rescues in and out of Ohio.
  • Foster dogs and cats for rescues that come from local and out of state rescues.
  • Collect donations for animals in need and for our rescues' foster pets.
  • Volunteer dog walker at the Franklin County Dog Shelter.
  • Rescue transporter to get animals to the rescues they will be fostered through.

Certification

  • Licensed insurance agent in 34 states

Timeline

LICENSED SALES REPRESENTATIVE

FETCH PET INSURANCE
01.2022 - Current

LICENSED SERVICE LEAD

Root Insurance
03.2019 - 01.2022

INSURANCE SERVICES ANALYST

NATIONWIDE MUTUAL INSURANCE COMPANY
11.2016 - 03.2019

RESTAURANT EXPERIENCE AND CUST

LOCAL RESTAURANTS, COLUMBUS, OH
01.2002 - 11.2016

Veterinary Technology -

COLUMBUS STATE COMMUNITY COLLEGE

JAMESVILLE-DEWITT HIGH SCHOOL

Similar Profiles

CREATE PROFILE