Jennifer Kee
Brewer,ME
Summary
Experienced professional seeking a position that utilizes previous experience, allows for personal growth, and delivers exceptional customer service.
Overview
24
24
years of professional experience
Work History
Assistant Director of Sales/Training Coordinator
W.S Emerson
Brewer, Maine
01.2021 - 09.2024
- Was hired as a Sales Representative and within 6 months was promoted to the Assistant Director of Sales as well as the Training Coordinator for the Sales Team
- I was responsible for maintaining not only existing accounts for my customers but also bringing on new customers and getting them established with our business
- I would create sales quotes, design new logos as well as assist them with merchandising ideas that would suit their business and needs
- I would also train new hires on our systems and help them get acclimated to our different software and merchandise
- I would attend conventions and conferences and bring back knowledge and train the sales team on the material that I had that would help us stay up to date on any new trends and different training that we could utilize to make us successful
- During my time I met quarterly sales goals of $60,000+/month generating approximately $800,000 a year in sales for my company
- In addition to my regular duties, I gladly took on roles such as overseeing Bowl for Kids Sake to benefit Big Brothers Big Sisters, volunteered and ran our team for Champion the Cure through Northern Light, as well as participated in and helped decorate our float every year for the Fesitval of Lights Parade.
Medical Secretary
Downeast Orthopedics
Bangor, Maine
06.2020 - 01.2021
- Was hired to manage 3 providers and their surgery schedules as well as managing their office appointments
- My responsibilities included scheduling a multitude of surgeries, mainly shoulders, hips and knees as well as their pre-op and post-op appointments and making sure that they had all of their lab work completed as well as any additional testing needed to get them cleared for surgery on time
- I handled all paperwork for the providers making sure that everything was completed and submitted on time
- I did check in and check out, answered e-mails and telephone calls for appointments as well as medication refills.
Customer Service Representative
THE UPS STORE
Bangor, Maine
05.2017 - 04.2019
- Manage opening/closing of the store; ordering supplies; reconciling the cash drawers as well as processing daily deposits
- Assist customers with processing outgoing packages for UPS, USPS and DHL
- Responsible for processing and sorting incoming mail and packages for mailbox customers and access point customers
- Experience in pack and ship transactions to assure they reach their destination safely and intact
- Knowledgeable about all shipping requirements, completed all UPS/USPS training modules scoring 88% or higher
- Continuously lift packages ranging from 1-100 lbs for 8-10 hour shifts
- Received employee of the month for past seven months for highest customer count averaging 350-500 customers; highest sales - $14,000 - $19,000 per month.
Administrative Assistant/PSS
Autumn of Life In-Home Care
Brewer, Maine
04.2015 - 05.2017
- Managed a busy in-home care office based out of Brewer
- Responsible for processing new employees, including creating personnel files, processing I9s; W4s and related employment paperwork; answering multi-line telephone system, answering emails and managed scheduling of Personal Support Specialists into homes according to availability, location and needs
- Assisted with Accounts Payable, budgets and processing correspondence.
Customer Service Representative
Zales Jewelry Store
Bangor, Maine
01.2014 - 04.2015
- Assist customers in selecting jewelry as well as doing work ups for repairs to be sent away
- Was responsible for opening and closing the store which included accounting for all the diamonds in the store, evening cash up and deposits; designed displays with the merchandise.
Assistant to Adult Services
Community Care
Bangor, Maine
02.2009 - 05.2010
- Assist the Director of Adult Services and the office Psychiatrist with patient and client charts as well as assisting Case Managers with appointments as well as admissions
- Duties included answering multiple lines, admissions/discharges, filing and making appointments and attending meetings.
Optician/ Assistant Office Manager- Dover-Foxcroft
Vision Care of Maine
Bangor, Maine
07.2008 - 02.2009
- Assist customer with their selection of eyewear
- Order frames and supplies from distributors; daily cash up; merchandising.
Optician
Pearle Vision
Bangor, Maine
02.2006 - 06.2008
- Assisted customers with the purchase of eyewear and supplies; processed returns to manufacturers; did evening cash up and made deposit; designed displays of merchandise.
Dietary Service Worker
Bangor Nursing & Rehab
Bangor, Maine
06.2003 - 10.2007
- Responsibilities included assisting cook in preparation of daily meals for residents; preparing daily snacks for residents; tray preparation of specific dietary restrictions for residents; and preparing dining room.
Customer Service Representative – Obituary Department
Bangor Daily News
Bangor, Maine
10.2005 - 12.2006
- Responsibilities included working with funeral directors and the general public to produce and type obituaries for publication in the next day’s edition; proofreading copy for errors; and computerized pagination (layout) of the obituary pages.
Dietary Service Worker
Maine Veterans Homes
Bangor, Maine
09.2000 - 01.2003
- Was hired in the housekeeping department but transferred to the Dietary Service Department and performed the same duties as listed above under Bangor Nursing & Rehab.
Medical Secretary - Gastroenterology
Northern Light Eastern Maine Medical Center
Bangor, Maine
05.2018
- Was hired into a temporary Medical Secretary position
- In the time I was there, I was trained on and managed answering multiple phone lines, directing messages to multiple schedulers, as well as communicating via Powerchart to Medical Assistants and Physicians. Ilearned check-in/check-out and copays, attended training to become a super-user with Xmedius scanning, processed incoming referrals, and trained on outgoing referrals. I am familiar with insurance verifications and prior authorizations.
Dietary Service Worker/Asst. Dietician
Unidine - BNRC
Bangor, Maine
06.2003
- Responsibilities included assisting cook in preparation of daily meals for residents; preparing daily snacks for residents; tray preparation of specific dietary restrictions for residents; and preparing dining room
- In addition to the above responsibilities, I was in charge of greeting residents to find out dietary limitations, likes/dislikes, and relaying the information to the Director of Food Services.
Education
Mental Health & Human Services -
University of Maine
Bangor, Maine01.2009
Diploma -
Brewer High School
Brewer, Maine01.2003
Skills
- Detail Oriented
- Notary Public
- CPR Certified
- Motivated
- Team Player
- First Aid Certified
- Dependable
- Proficient in Microsoft Office Suite
References
- Erin Smith, Sales Representative, W.S. Emerson, 207-735-5850
- Tim Dunn, Sales Representative, W.S. Emerson, 207-356-9548
- Suzanne Jones, Production, W.S. Emerson, 207-320-8720
- Jennifer Lane, Director of Operations, Downeast Orthopedics, 207-631-4889
- Christina Gomm, Billing, Downeast Orthopedics, 207-949-5890
- Alicia Hillman, Office Manager, Vision Care of Maine, 207-570-0749
- Rachel Dowling, Friend, 207-356-9584
Volunteer Experience
1995-09-01, 2000-09-01, Maine Veterans Homes, Bangor, Maine, Activities Volunteer, Started volunteering when I was 11. I would go in days after school and on weekends to play cribbage with the residents; serve ice cream and assist with activities for the residents.
Timeline
Assistant Director of Sales/Training Coordinator
W.S Emerson
01.2021 - 09.2024
Medical Secretary
Downeast Orthopedics
06.2020 - 01.2021
Medical Secretary - Gastroenterology
Northern Light Eastern Maine Medical Center
05.2018
Customer Service Representative
THE UPS STORE
05.2017 - 04.2019
Administrative Assistant/PSS
Autumn of Life In-Home Care
04.2015 - 05.2017
Customer Service Representative
Zales Jewelry Store
01.2014 - 04.2015
Assistant to Adult Services
Community Care
02.2009 - 05.2010
Optician/ Assistant Office Manager- Dover-Foxcroft
Vision Care of Maine
07.2008 - 02.2009
Optician
Pearle Vision
02.2006 - 06.2008
Customer Service Representative – Obituary Department
Bangor Daily News
10.2005 - 12.2006
Dietary Service Worker
Bangor Nursing & Rehab
06.2003 - 10.2007
Dietary Service Worker/Asst. Dietician
Unidine - BNRC
06.2003
Dietary Service Worker
Maine Veterans Homes
09.2000 - 01.2003
Mental Health & Human Services -
University of Maine
Diploma -
Brewer High School
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