Jennifer Keeney

· Oversees and serves as direct report to team of agents that organizes memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.

· Ensure employees execute exceptional customer experience.

· Advises clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation & assists with Visa and Passport expediting.

· Keeps abreast of all airline rules, regulatory requirements and COVID restrictions as well as industry standards when scheduling travel arrangements.

· Drives and oversees strategic initiatives imperative to startup needs.

· Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

· Established, optimized, and enforced business policies to maintain consistency and high-quality standards.

· Drove implementation of new market expansion to propel business forward and adapt to market changes.

· Creates and maintains strong vendor relationships.

· Oversees the overall direction of IT initiatives.

· Assists with the implementation of all IT solutions including companies’ mobile application, internal and member portal and company website.

• Assist with the implementation of new Workday solutions.
• Change existing HR system configuration to meet new business needs.
• Project lead for annual business activity projects such as Benefits Open Enrollment.
• Provide recommendations and training to assigned client groups on all Workday related issues.
• Create, analyze, and develop proof of concepts for Workday solutions to business problems.
• Participate in Workday planning analysis.
• Create custom reporting within the Workday module.
• Serve as a point resource for handling a variety of cross-functional HR projects including HCM, Time tracking, reporting/metrics and governance.
• Work closely with the technical team to analyze integrations and security needs and complete projects that may arise.
• Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
• Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
• Mapped processes to holistically examine business flow and identify improvement opportunities.

• Managed, maintained and improved recruitment and onboarding processes through system enhancements.
• Responsible for implementing all configuration changes made within ATS.
• Communicated and responded to system functionality inquiries.
• Developed, tested, trained, and evaluated all workflow processes (including international and new concepts).
• Created test cases and tested for future releases.
• Worked closely with field recruiters and HR Generalists to trouble shoot system issues.
• Served as point of contact with external vendors; WOTC, state tax forms, background checks.
• Communicated and responded to inquiries regarding Taleo/Workday, data capture practices and integrity, ongoing system maintenance and continuous improvements to Taleo/Workday.
• Identified opportunities for improving candidate experience, scheduling efficiency, and recruitment process improvements within Taleo and Workday.
• Maintained integrity of data and processes within each system.
• Identified opportunities for improving candidate, employee and manager experiences.
• Implemented new initiatives and systems when identified.

• Hired & Developed quality employees within call center to create a high performing team.
• Established and oversaw performance targets for call center associates.
• Created clear and effective policies governing all aspects of employee work and interaction with customers.
• Determined quality assurance benchmarks and set standards for improvement.
• Conducted performance reviews for all Employee Service Center Associates to reduce resolution times and improve employee satisfaction ratings.
• Effectively managed assigned cases, collecting and documenting details as needed using Cisco platform.
• Responded to eligibility and enrollment questions about employee benefits/compensation programs: life, health, and disability insurance, medical/dependent flexible spending accounts, COBRA, paid time off, leaves of absence, and retirement plans.
• Supported and responded to all payroll related questions.
• Problem solving and troubleshooting issues related to Onboarding and ATS.
• Responded to Employee Relations and Workers compensation claims.
• Supported and responded to all I-9 verification questions.

• Organized, streamlined and oversaw the Onboarding process for all new corporate hires.
• Served as the main point of contact for all new corporate hires.
• Assisted new corporate employees with I-9 and new hire paperwork.
• Coordinated the rollout of the Applicant Tracking System (Taleo Enterprise).
• Operated and maintained applicant tracking and candidate management systems.
• Created & maintained all training documents for ATS.
• Assisted in training over 2,000 restaurant managers on how to use ATS.
• Educated corporate hiring managers on use and functionality of ATS.
• Served as the main point of contact for Taleo related questions.
• Reviewed resumes and worked with corporate hiring managers to identify qualified candidates.
• Presented excellent first impression of company at interview and recruiting events.
• Pre-screened applicants and scheduled interviews with appropriate team members if needed.
• Wrote job postings and posted on company on websites.
• Developed lists of qualified candidates for corporate hiring managers.