Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JOSHUA PEREZ

North Las Vegas,NV

Summary

Dynamic retail leader with extensive experience at T.J.Maxx, excelling in customer service and team leadership. Proven track record in operations management and employee training, driving performance improvements. Skilled in visual merchandising and problem-solving, fostering strong client relationships while ensuring compliance with safety standards. Committed to enhancing customer experiences and achieving business goals.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager/Merchandizing Manager/Customer Experience Manager

T.J.Maxx
Henderson, NV
02.2024 - 12.2024
  • Managed team of 15 to over 30 sales floor associates, enhancing customer experience.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Trained new employees on store policies, procedures and customer service standards.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided training to new employees on company policies and procedures.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Executed store events and functions to drive engagement and sales.
  • Demonstrated leadership by organizing and delegating tasks with attention to detail.
  • Planned and developed merchandising projects, ensuring operational efficiency.
  • Handled daily cash office responsibilities with precision and accountability.
  • Executed opening and closing procedures to maintain store security and operations.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

DIGITAL TEAM LEAD

Walmart
Simi Valley, CA
04.2017 - 06.2023
  • Supervised store pickup operations with a team of over 20 associates.
  • Trained new staff in relevant processes and procedures.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Identified opportunities for process improvements, implementing changes when required.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Audited and reviewed pickup orders to ensure accuracy and compliance.
  • Established training standards and guidelines for pickup operations.
  • Executed operational training for new hires and provided ongoing training for existing staff.
  • Implemented digital initiatives, including mobile applications and product launches, across designated areas.
  • Provided supervisory coverage for various departments, overseeing over 1,000 associates at times.
  • Communicated departmental goals and performance metrics to team members after leadership meetings.
  • Performed cash office duties, resolved discrepancies, and conducted financial audits to maintain integrity.
  • Delegated daily tasks to team members to optimize group productivity.

MEN’S FASHION SHOW SUIT SPECIALIST

Macy’s
Las Vegas, NV
10.2015 - 02.2016
  • Tailored customized men’s suits by performing and documenting accurate measurements.
  • Delivered personal shopping assistance, helping clients select new ensembles or complete wardrobes.
  • Utilized in-house database to follow up with clients and invite them to store events.
  • Facilitated applications for Macy’s rewards and Plenti cards for clients.
  • Mentored associates, providing constructive feedback on effective sales practices.
  • Conducted inventory management and merchandising, maintaining planograms per current sales promotions.

Education

High School Diploma -

Pacifica High School
Oxnard,ca
06-2004

Skills

  • Business and client relations
  • Keyboarding proficiency
  • Document auditing
  • Inventory management
  • OSHA compliance
  • Leadership and relationship management
  • Retail operations administration
  • Technological proficiency
  • Team leadership
  • Visual merchandising
  • Customer service and support
  • Employee training and coaching
  • Problem solving
  • Time management
  • Operations management
  • Goals and performance tracking
  • Mentoring and coaching strategies
  • Shift scheduling and staffing
  • Hiring and training processes

Languages

English
Professional
Spanish
Professional

Timeline

Assistant Store Manager/Merchandizing Manager/Customer Experience Manager

T.J.Maxx
02.2024 - 12.2024

DIGITAL TEAM LEAD

Walmart
04.2017 - 06.2023

MEN’S FASHION SHOW SUIT SPECIALIST

Macy’s
10.2015 - 02.2016

High School Diploma -

Pacifica High School

Similar Profiles

CREATE PROFILE