LLesenia Chavez
North Las Vegas,NV
Summary
Knowledgeable F & B Supervisor with rich background in managing food and beverage operations and ensuring service excellence. Leveraged leadership to optimize team performance and enhance customer satisfaction. Demonstrated skills in inventory management and staff training, consistently maintaining high standards in service delivery. Theres no I in Team.
Overview
28
28
years of professional experience
Work History
Food and Beverage Supervisor
California Hotel Casino Las Vegas
11.2024 - 10.2025
- Assisted in daily operational tasks within food and beverage departments.
- Supported team in maintaining cleanliness and organization of service areas.
- Learned and adhered to safety and sanitation regulations consistently.
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Software used was Skywire, Coupa and Workday.
- Collaborated with staff to ensure efficient workflow during peak hours.
- I currently have my Health Card, Sheriffs Card and Tam Card.
- Overseen two bars; Ice Cream parlor at the California Hotel. I also had to oversee the Buffet and Bar at Main Street Casino.
- Gained experience in inventory management and stock replenishment processes.
- Observed and reported equipment malfunctions to maintain optimal functionality.
- Participated in training sessions to enhance product knowledge and service skills.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Expo the line when the kitchen had their rush.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
Assistant Food and Beverage Manager
Whiskey Pete's Hotel Casino
03.1998 - 04.2007
- Oversaw daily financial transactions, including cash handling procedures, revenue tracking, and budget analysis for continuous improvement efforts.
- Increased overall efficiency of the department by developing and implementing training programs for staff members.
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Overseen the Silver Spur steakhouse when we had no supervisor; Wagon Wheel Buffet and The Trails End coffee shop.
- Assisted in daily operations of food and beverage service, ensuring adherence to quality standards.
Education
High School Diploma -
Gardena High School
Gardena, CA06.1998
Skills
Customer Service
Working Cash Register, turning in bank and balance it when needed
Answer Phones
Greet Guest
Seat guest to their table and hand out the menu
Used Coupa, Workday and Skywire Software for daily operations
- Sanitation standards
- Staff supervision
- Inventory management
- Staff leadership
- Customer service
Languages
Spanish
Professional Working
Timeline
Food and Beverage Supervisor
California Hotel Casino Las Vegas
11.2024 - 10.2025
Assistant Food and Beverage Manager
Whiskey Pete's Hotel Casino
03.1998 - 04.2007
High School Diploma -
Gardena High School