Jennifer Kelley
Brownsville,TX
Summary
Dynamic and results-driven professional with a strong background in customer service and employee training at Southwest Keys Program. Proven ability to enhance workplace safety and improve operational efficiency. Skilled in cash handling and fostering teamwork, consistently achieving high standards of service and satisfaction. Recognized for effective problem-solving and leadership abilities.
Overview
18
18
years of professional experience
Work History
Assistant Shift Leader
Southwest Keys Program
Brownsville, TX
06.2021 - Current
- Participated in regular meetings with management to discuss ongoing progress, challenges, and opportunities for improvement.
- Complied with all relevant industry regulations while maintaining high-quality service standards throughout each shift.
- Communicated openly and honestly with management team.
- Maintained a clean and organized workspace, adhering to company standards and health regulations.
- Oversaw daily opening or closing procedures, securing the facility at the end of each shift according to established guidelines.
- Coordinated with other shift leaders to ensure smooth transitions between shifts and optimal coverage during peak hours.
- Conducted periodic evaluations of employee performance, providing constructive feedback for continuous improvement efforts.
- Collaborated with management to develop new procedures for improved workflow efficiency.
- Maintained and enforced standard operating procedures.
- Enforced workplace safety protocols, resulting in reduced accidents and a safer work environment for all employees.
- Provided constructive feedback to staff members, encouraging professional growth and improved performance over time.
- Implemented creative solutions for addressing staffing shortages or scheduling conflicts as they arose.
- Made sure all services were offered to children and that children were safe and followng program schedule.
- Listen to children in times of need or distress in attempts to descilate situations or crisises.
- Supervising children to make sure of their safety and wellbeing.
- Supervising staff that they are following proper procedure and policies.
- Mentoring and educating staff in different areas of the company.
Nurse Aide Trainee
Alta Vista Rehabilitation
Brownsville, TX
03.2021 - 06.2021
- Improved patient comfort by providing compassionate and attentive care during daily activities.
- Promoted a culture of teamwork among fellow nurse aide trainees through open communication and willingness to provide backup support when needed.
- Maintained hygienic and organized environments for patients, performing regular cleanings and bed linen changes.
- Contributed to efficient inventory management by routinely stocking medical supplies and alerting supervisors when levels were low.
- Enhanced patient satisfaction by consistently delivering high-quality care and maintaining a professional demeanor during shift hours.
- Aided in the prevention of bedsores by regularly turning immobile patients and maintaining properly positioned pillows or cushions.
- Provided emotional support to patients and their families during challenging medical situations, fostering positive relationships.
- Developed strong rapport with patients by actively listening to concerns or requests, demonstrating empathy in all interactions.
- Enhanced patient safety with diligent monitoring of vital signs and accurate documentation of observations.
- Ensured consistent communication between nursing staff and physicians regarding patient progress, facilitating efficient care coordination.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Replenishment Team Member
Michaels Arts and Crafts
Brownsville, TX
07.2020 - 03.2021
- Cleaned and organized sales and stock areas.
- Put away received merchandise in designated location.
- Greeted and used service model to meet customers' needs.
- Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
- Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
- Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
- Supported efficient merchandise flow by unloading trucks, sorting items, and accurately placing products in designated areas.
- Assisted in loss prevention efforts by identifying damaged or expired products and removing them from sales floor.
- Performed section resets to match new planograms.
- Enhanced customer satisfaction with timely product restocking and maintaining organized store shelves.
- Improved store appearance and shopping experience with consistent shelf maintenance, product organization, and display setup.
- Created seasonal displays to showcase new and promotional merchandise.
- Added price tags, adjusted signage, and built cardboard kits.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Greeted store customers and discussed needs.
Cashier Team Lead
Burger King
Brownsville, TX
01.2020 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier Team Lead
Chucke E Cheese
Brownsville, TX
10.2019 - 01.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
Stocker/Cashier
Walmart
Brownsville, TX
02.2007 - 08.2019
- Managed unloading, sorting, and arranging inventory following store layout.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Set up new sales displays each week with fresh merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
Bachelor - Healthcare Administration
University of Phoenix
Tempe, AZ11.2026
Associate Of Arts - General Studies
Texas Southmost College
Brownsville, TX06.2020
Skills
- Customer service focus
- Workplace safety
- Employee training
- Staff motivation
- Policy enforcement
- Sales proficiency
- Delegation techniques
- Decision-making capacity
- Strong leadership
- Employee motivation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Languages
Spanish
Professional Working
Timeline
Assistant Shift Leader
Southwest Keys Program
06.2021 - Current
Nurse Aide Trainee
Alta Vista Rehabilitation
03.2021 - 06.2021
Replenishment Team Member
Michaels Arts and Crafts
07.2020 - 03.2021
Cashier Team Lead
Burger King
01.2020 - 05.2020
Cashier Team Lead
Chucke E Cheese
10.2019 - 01.2020
Stocker/Cashier
Walmart
02.2007 - 08.2019
Bachelor - Healthcare Administration
University of Phoenix
Associate Of Arts - General Studies
Texas Southmost College