Jennifer Kelso
Summary
Dynamic Revenue Cycle Services Director with a proven track record in managing over 100 staff across multiple skilled nursing facilities. Focused on enhancing patient care and operational efficiency through strategic initiatives and compliance-driven policies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Revenue Cycle Services Director of AR/ Billing Specialist
Comprehensive Health Care Solutions/ Wellsky
07.2021 - 05.2026
- Managed over 100 staff members across 200 skilled nursing facilities.
- Directed strategic initiatives to enhance patient care and operational efficiency.
- Developed policies to ensure adherence to regulatory requirements in health care.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Approved payroll, bonuses, and salary rates for all staff.
- Collaborated directly with clients for billing processes and inquiries.
- Collaborated with cross-functional teams to align organizational goals and priorities.
- Submitted secondary claims and sent patient statements for outstanding balances.
- Received inbound calls from patients and collected payments via credit card.
Medical Billing Specialist/ Office Manager
Arthur M Schueler Jr DO
Orange Park
08.2015 - 07.2021
- Processed medical claims using specialized billing software.
- Verified patient insurance information for accurate billing and reimbursement.
- Reviewed patient accounts for accuracy and completeness.
- Resolved billing discrepancies by communicating with patients and insurance companies.
- Communicated with insurance companies regarding claim status.
- Checked patients in, verified insurance eligibility, processed payments for copays and deductibles to ensure smooth patient flow.
- Updated patient records in electronic health systems regularly.
- Trained new staff on billing procedures and software usage.
Medical Billing Specialist
Parallon
Orange Park
07.2015 - 08.2015
- Contacted insurance companies to verify claim statuses and resolve outstanding issues, ensuring timely reimbursements.
- Process medical claims using advanced billing software systems.
- Verify patient insurance information for accuracy and completeness.
- Review and resolve billing discrepancies and denials efficiently.
- Analyzed coding errors and initiated corrections as needed.
- Maintained updated knowledge of industry billing procedures and guidelines.
- Collaborated with finance teams to improve revenue cycle processes.
- Recorded patient charges and payments in billing system.
Customer Service Representative- Full Time
Clay County Utility Authority
Middleburg
08.2011 - 02.2015
- Engaged deeply with customers to understand and address their account needs.
- Assisted customers with utility service inquiries and account management.
- Resolved customer complaints while maintaining a professional demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues promptly, fostering high satisfaction through knowledgeable and friendly service.
- Educated customers on billing procedures and payment options effectively.
- Collecting payments, transferring utility services, setting up new customer accounts, scanning documents into the system for backup.
- Processed service requests and updates efficiently through internal systems.
- Trained new staff on customer service protocols and system navigation.
- Participated in team meetings to discuss service improvements and strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong relationships with customers to encourage repeat business and loyalty.
Data Entry Clerk- Full Time
Multi Medical Specialties Billing Inc
Jacksonville
04.2011 - 08.2011
- Entered patient data into billing systems accurately and efficiently.
- Job duties include inputting patient demographics, billing and coding for multiple doctors, following up on claims, and posting payments.
- Processed insurance claims and verified coverage information promptly.
- Reviewed medical records for completeness and accuracy prior to billing.
- Perform Standard procedures, answering phones and providing the caller with the best customer service.
Receptionist- Full Time
First Coast Allergy and Asthma
Jacksonville
08.2010 - 03.2011
- Welcomed patients and visitors at the front desk to create a friendly atmosphere.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments, checked patients in and out, and prepared charts to ensure smooth patient flow.
- Scheduled patient appointments efficiently, optimizing office calendar usage.
- Verified insurance, managed collections and accounts receivable, processed billing and coding, and filed insurance claims to maintain financial accuracy.
Waitress/ Bar Tender
Applebees
05.2009 - 08.2010
- Handled customer orders, processed payments in the squirrel system, and ensured excellent service for every patron.
- Provided friendly service to guests in a fast-paced restaurant environment.
- Took accurate food and drink orders using POS systems for efficient processing.
- Maintained cleanliness and organization of tables, dining area, and service stations.
Floor Secretary- Full Time
Orange Park Medical Center
Orange Park
04.2008 - 03.2009
- Job duties include entering in doctor's orders, maintenance work orders and filing nurse’s requests for patients.
- Scheduled and organized charts for induction and c-section patients in a timely manner.
- Answered phones and addressed patient inquiries with professionalism and care.
Refund Clerk/ Customer Service Representative
Baptist Medical Center
Jacksonville
12.2006 - 04.2008
- Performed credit balances for over payment by patients.
- Performed duties of a receptionist.
- Handled cash posting, patient billing transfers and deposits.
- Daily I made phone contact with previous patients to discuss their bills and make payment arrangements in the WILMA program.
Office Temp
Clay County Public Works
Green Cove Springs
06.2005 - 09.2005
- This position provided me the opportunity to strengthen my data entry and customer service skills.
- Answered phone and assisted office staff with entering work orders and handling complaints.
- Compiled several years of county documentation in a spreadsheet format.
Education
Diploma - Medical Insurance Billing and Coding
Fortis College
Orange Park, FL01-2010
High School Diploma -
Clay High School
Green Cove Springs, FL01-2005
Skills
- CPT Coding
- ICD-10
- ICD-9
- Medical Billing
- Accounts Receivable
- Insurance Verification
- Medical Records
- EMR Systems
- Medical Terminology
- Healthcare Compliance
- Documentation analysis
- Data management
- Microsoft Excel
- HIPAA
- Medical Office Experience
- Revenue Analysis
- Revenue cycle management
- Medical billing software
Certification
Medical Billing and Coding, 09/10, Present
Additional Information - Professional Skills
- Basic knowledge of Microsoft Products (Word, Excel, and Works)
- Use of 10-key Calculator
- Operation of Fax Machine and Copier
- Use of Meridian Phone Systems
- EHR
- Medisoft/Medical Manager, New Soft
- Knowledge of CPT, ICD-9, HCPCS
- Medical Terminology
- Medicare/Medicaid and various private insurances
- Multi-Tasking
- Customer Service/Team Building
Timeline
Revenue Cycle Services Director of AR/ Billing Specialist
Comprehensive Health Care Solutions/ Wellsky
07.2021 - 05.2026
Medical Billing Specialist/ Office Manager
Arthur M Schueler Jr DO
08.2015 - 07.2021
Medical Billing Specialist
Parallon
07.2015 - 08.2015
Customer Service Representative- Full Time
Clay County Utility Authority
08.2011 - 02.2015
Data Entry Clerk- Full Time
Multi Medical Specialties Billing Inc
04.2011 - 08.2011
Receptionist- Full Time
First Coast Allergy and Asthma
08.2010 - 03.2011
Waitress/ Bar Tender
Applebees
05.2009 - 08.2010
Floor Secretary- Full Time
Orange Park Medical Center
04.2008 - 03.2009
Refund Clerk/ Customer Service Representative
Baptist Medical Center
12.2006 - 04.2008
Office Temp
Clay County Public Works
06.2005 - 09.2005
Diploma - Medical Insurance Billing and Coding
Fortis College
High School Diploma -
Clay High School