Jennifer Kichard
Waterbury,CT
Summary
Driven Assistant Manager at Theikos LLC, I mastered Medical Cannabis operations, enhancing customer satisfaction and service quality. Leveraging money handling expertise and profound compassion learned from caregiving, I significantly improved operational efficiency and customer relations, fostering repeat business and reducing cash discrepancies.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Theikos LLC
09.2022 - 07.2024
- I learned all aspects of Medical Cannabis by taking a 4 week course in Florida so I could better help run my Sisters THC/CBD company
- I then Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Caregiver, Special Needs
My Son
11.2006 - 06.2022
My son was born with severe disabilities including, but not limited to, non verbal Autism. I stayed home with him until he was placed in a private group home setting just a couple years ago. I've learned so much from him, but importantly compassion for others.
Education
High School Diploma -
Masuk High School
Monroe, CTCannabis Professional Certificate - Med Marijuana
Pacific College of Health & Science
Florida11.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
Timeline
Assistant Manager
Theikos LLC
09.2022 - 07.2024
Caregiver, Special Needs
My Son
11.2006 - 06.2022
High School Diploma -
Masuk High School
Cannabis Professional Certificate - Med Marijuana
Pacific College of Health & Science