Jennifer Kim
Arlington Heights,IL
Summary
Accomplished Front Desk Manager with a proven track record at LUX Salon, enhancing customer satisfaction and team efficiency through expert leadership and problem-solving skills. Skilled in POS system operation and staff development, I significantly improved operational workflows and client retention. Demonstrates exceptional administrative abilities and a commitment to excellence in guest relations.
Overview
6
6
years of professional experience
Work History
Front Desk Manager
LUX Salon
Northbrook, IL
05.2021 - 10.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding appointments and client concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Salon Manager
Lifetime Athletic Club
Bloomingdale, IL
06.2018 - 04.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding appointments and client concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate Degree - Liberal Arts
William Rainey Harper College
Palatine, ILHigh School Diploma -
James B. Conant High School
Schaumburg, IL06.2014
Skills
- Customer Service
- Check-in and Check-out Procedures
- Problem-Solving
- Guest Relations
- Customer service expertise
- Leadership Qualities
- Reception expertise
- Inventory Oversight
- Time Management
- Staff Supervision
- Daily Reporting
- Front Desk Supplies Management
- Shift Scheduling
- POS System Operation
- Employee Training
- Training and mentoring
- Staff Development
- Staff Management
- Documentation And Reporting
- Multi-Line Phone Systems
Timeline
Front Desk Manager
LUX Salon
05.2021 - 10.2024
Assistant Salon Manager
Lifetime Athletic Club
06.2018 - 04.2021
Associate Degree - Liberal Arts
William Rainey Harper College
High School Diploma -
James B. Conant High School